Senior National Account Manager

ICF

Lead national account management efforts in support of ICF’s residential utility programs. Oversee client engagement, program success, and manage key partnerships with top-tier retailers.

Posted 4/29/2026full-timeRemote • Illinois, Maryland, Missouri, New Jersey, Virginia • 🇺🇸 United StatesSenior💰 $81,499 - $138,549 per yearWebsite

About the role

Key responsibilities & impact

Develop and maintain relationships with retailer and manufacturer partners to proactively identify new creative opportunities and solutions for residential utility programs, utilizing tactics such as promotions, training, and delivery enhancements.
Lead deployment and execution of new ideas by partnering with cross‑functional teams to troubleshoot challenges, develop standard operating procedures and best practices, and monitor results for continuous improvement.
Cultivate and manage senior-level relationships with manufacturers, retailers, and utility stakeholders to maximize program reach and impact.
Oversee the implementation of complex, multi-channel programs across regions, ensuring excellence in execution, reporting, and stakeholder engagement.
Drive innovation and efficiency in program delivery by identifying new opportunities, streamlining processes, and enhancing performance metrics.
Provide strategic insight and market intelligence to guide program design and continuous improvement.
Collaborate and communicate with internal teams to maintain cross‑functional alignment, share knowledge, provide regular updates to stakeholders, and support delivery of high‑quality products.
Represent ICF at industry events and with client executive teams to communicate results, trends, and best practices.

Requirements

What you’ll need

Bachelor’s degree in business, engineering, environmental studies, or a related field
5+ years of professional experience in utility programs, energy efficiency, account management, or related experience within consulting, manufacturer, or retailer organizations or related work experience
Experience managing national or large-scale accounts within the retail, energy efficiency or utility space
Experience using data and reporting tools to track program performance, outcomes, and metrics

Benefits

Comp & perks

Flexible workplace arrangements
Work-life balance
Donation matching
Volunteer opportunities
Tuition reimbursement
Access to professional development resources
401k matching
Employee Stock Purchase Plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

program managementdata analysisreportingperformance metricsstrategic insightmarket intelligencestandard operating proceduresbest practicestroubleshootingcontinuous improvement

Soft Skills

relationship managementcommunicationcollaborationleadershipproblem-solvinginnovationcross-functional alignmentstakeholder engagementcreativityorganizational skills