Gainsight Administrator
Acquia
DrupalOpen Source
Digital and Web Services Manager
ICF
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $89,203 - $151,646 per year
Job Level
SeniorLead
Tech Stack
Drupal
About the role
- Support and maintain websites and systems for Child Welfare Information Gateway, a service of the Children’s Bureau, ACF, US DHHS.
- Drive decisions and communication related to developing and organizing key information and processes to enhance the website user experience and support compliance with Federal requirements.
- Support management, tracking, and coordination across the Digital & Web Services Team and other key partners to identify and implement innovative solutions.
- Lead web development projects and provide guidance and input on best practices around user experience.
- Integrate emerging technologies such as AI and GenAI and foster experimentation with AI-driven solutions.
- Develop, organize, and maintain knowledge assets including documentation, protocols, process flows, templates, and tracking tools.
- Supervise a team of Web Specialists who coordinate and support ongoing website production and online product development activities.
- Identify opportunities for continuous improvement and propose and create data-driven strategies and tools to support an enhanced UI/UX.
- Work directly with customers, clients, subcontractors, and team members to determine needs and translate them into actionable ideas.
- Provide quality checks on website maintenance to ensure page architecture integrity and content meets branding, SEO, style, and web standards.
- Maintain project plans, develop and maintain SOPs, and provide key written communications for stakeholders, including ad hoc and formal reports.
- Handle end-to-end task management: scoping tasks; creating project plans; and internal team schedules and project milestones.
- Help with strategic planning to better support the client and mitigate project risks and roadblocks by communicating early and clearly with clients and internal teams.
Requirements
- Bachelor’s degree in IT, communications, or a dual degree in an IT-focused field and social work or other human-service related field.
- Minimum 8 years professional experience, with at least 3 years in client management, project management, web content management, or related disciplines in Federal contracting.
- At least 1-2 years’ experience in supervising multiple, diverse staff with varying levels of expertise.
- At least two years’ experience with the Drupal content management system (preferred).
- At least two years of experience in Federal government information systems (preferred).
- Experience in project/task management applications such as Confluence, JIRA, SharePoint (preferred).
- Demonstrated experience in managing large-scale websites and technology systems (preferred).
- Knowledge of best practices in user experience/user interface and experience with user research and usability testing (preferred).
- Proven success in developing and maintaining a long-term roadmap with clear, complex stages of development (preferred).
- Proficiency in developing and managing processes for website and technology system operations and maintenance (preferred).
- Direct experience collaborating heavily with senior leadership staff (preferred).
- Familiarity with Section 508 compliance standards to ensure digital content is accessible to people with disabilities (preferred).
- Knowledge of or interest in child welfare (preferred).
- Demonstrated ability to understand complex, technical concepts and break them down into simple ideas and visualizations to communicate to others.
- Strong project management skills; ability to juggle multiple priorities, organize, execute, and maintain high-quality results.
- Excellent problem-solving skills with ability to analyze situations, identify existing or potential problems and recommend solutions.
- Critical thinking to resolve project roadblocks and troubleshoot issues in a time-sensitive environment.
- Willingness to innovate or create new approaches to reach desired goals.
- Empathize easily with people; intuitively gather information to fully understand their need/request and develop clear action plans.
- Proactive and adaptable, with a proven ability to work independently and maintain momentum in evolving or uncertain contexts.
- Proficiency in MS 365 Applications (e.g. PowerPoint, Outlook, Excel).
