Architect and develop complex ServiceNow applications, modules, and integrations
Work closely with Solutions Architects and Business Analysts to understand and document the business outcomes and functional requirements, and lead the design of complex, effective ServiceNow solutions that align with those needs
Create and maintain advanced workflows, business rules, UI policies, client scripts, and server-side scripts
Implement new features and optimize existing functionalities to improve performance and user experience
Develop custom applications and integrations using REST/SOAP APIs and third-party tools
Provide technical guidance to Associate ServiceNow Developers and ServiceNow Developers
Support the growth of other Practice members to meet the needs of their role, the business, and future growth opportunities
Share solutions and lessons learned
Collaborate with cross-functional teams to define technical requirements and industry best practices
Ensure smooth execution of platform upgrades and patches
Maintain documentation for all customizations and configurations
Support the team in the deployment and validation of all production changes
Conduct code reviews, unit testing, and ensure adherence to coding standards
Troubleshoot and resolve complex technical issues
Work closely with project managers, other implementation specialists, and stakeholders to ensure seamless project coordination and effective, regular communication
Support for the escalation and communication of status to agency management and internal customers
Stay updated on the latest ServiceNow features, enhancements, and best practices to enhance the quality of implementations and maintain expertise in the platform
Continue certification and training process to meet Practice standards and growth areas, and contribute to the continued success of the team

Requirements

5 or more years of experience implementing ServiceNow solutions in App Engine
5 or more years of experience working with an Agile implementation framework
3 or more years of experience working and developing with JavaScript - HTML5, Jelly, jQuery, and AngularJS
3 or more years of experience implementing systems using the Agile/Scrum methodology
2 or more years of Integration experience (SOAP, REST, and JSON as well as JDBC and file imports)
1 or more years of experience in Administration of a ServiceNow instance including the management of users, groups, and roles, CMS Development, ACLs, business rules, workflows, UI actions, UI policies, dictionary, and catalog items
Orchestration and Discovery experience is a plus
US Citizenship is required
Must be able to obtain Public Trust clearance.
MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.)

Benefits

Health insurance
401(k) matching
Flexible work hours
Paid time off
Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ServiceNowJavaScriptHTML5JellyjQueryAngularJSREST APIsSOAP APIsAgileScrum

Soft Skills

technical guidancecollaborationcommunicationtroubleshootingleadership

Certifications

Public Trust clearance