Act as the day-to-day client contact for assigned projects, working under direction of an Engagement Lead or Program Manager to manage scope, deliverables, and progress tracking.
Facilitate business discussions between client stakeholders (Legal, Procurement, Sales, IT, etc.) and internal delivery teams to align business objectives with Icertis solutions.
Conduct requirement gathering workshops, document business processes, capture user journeys, and translate them into functional and integration specifications.
Support creation of business use cases for Icertis platform and Vera AI apps across contract authoring, negotiation, approval, and obligation management.
Collaborate with architects and configuration teams to ensure solution fit, validation, and change management alignment.
Coordinate day-to-day project activities including requirement sign-off, tracking deliverables, managing dependencies, and logging issues or risks.
Leverage practical experience with Gen AI tools (such as OpenAI, Copilot, or similar productivity assistants) to guide clients on realistic use cases in contract review, summarization, and workflow automation.

Requirements

7–10 years of professional experience, with at least 4–6 years in business analysis or project delivery roles for enterprise SaaS or business transformation programs.
Hands-on experience with or strong exposure to CLM, Procurement, or S2P/O2C domains. Experience with Icertis, SAP Ariba, SAP, or Salesforce ecosystems is highly desirable.
Familiarity with AI-driven SaaS solutions and comfort explaining Gen AI adoption scenarios to business users and IT teams.
Strong understanding of contract lifecycle management processes and collaboration with Legal, Procurement, or Commercial teams.
Excellent communication, workshop facilitation, and stakeholder management skills.
Strong organization and multitasking abilities; able to work across multiple client engagements simultaneously.
Bachelor’s degree in Business, Supply Chain, Information Systems, or related discipline; advanced degree or certification (CBAP, PMP, Agile) preferred.

Benefits

Robust medical, dental, vision, and mental health benefits.
Employee Assistance Program (EAP).
Equity (RSUs) and shared ownership in the company.
Generous 401(k) match.
Flexible work environment.
Paid maternity and paternity leave.
Generous holiday and PTO program.
CaaS (Coaching as a Service).
Annual personal development allowance.
7 Days for Humanity – seven paid volunteer days annually.
Global and regional DEIB steering committees and employee resource groups (ERGs).
Global DEIB training programs and guest speakers throughout the year.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

business analysisproject deliveryrequirement gatheringfunctional specificationsintegration specificationsbusiness use casescontract lifecycle managementworkflow automationGen AI toolsSaaS

Soft skills

communicationworkshop facilitationstakeholder managementorganizationmultitasking

Certifications

CBAPPMPAgile