iCert Global

Senior Program Manager, Professional Services

iCert Global

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $140,000 - $200,000 per year

Job Level

Senior

Tech Stack

CloudERPOraclePMP

About the role

  • Lead and manage large-scale, enterprise SaaS (CLM) implementations, including ERP/CRM integrations, AI/GenAI adoption, and Quote-to-Cash / Procure-to-Pay transformation initiatives.
  • Own the full lifecycle of program delivery including roadmap definition, scope management, planning, estimation, scheduling, risk/issue management, and governance.
  • Establish program frameworks, governance models, and success criteria, ensuring consistent delivery aligned with both Icertis best practices and customer expectations.
  • Apply deep understanding of Contract Lifecycle Management (CLM), Quote-to-Cash, and Procure-to-Pay processes to map business goals into solution delivery.
  • Serve as a trusted advisor to enterprise customers on best practices for leveraging GenAI-powered capabilities within the Icertis platform.
  • Partner with internal Product and Engineering teams to influence roadmap based on customer program needs.
  • Build and manage executive‑level relationships with C‑suite and senior customer stakeholders, ensuring strategic alignment and adoption.
  • Facilitate steering committees, executive reviews, and align customer leadership with delivery progress, risks, and outcomes.
  • Build strong connections across internal Icertis functional teams (Product, Sales, Customer Success, Legal, and Delivery).
  • Guide cross-functional project teams (consultants, architects, developers, partners) across onsite, remote, and offshore models.
  • Foster a culture of accountability, execution excellence, and customer success.
  • Mentor junior project managers and delivery consultants in program execution best practices.

Requirements

  • Bachelor’s degree in Business, Computer Science, Information Technology or related field; MBA or advanced degree preferred.
  • 10+ years of proven program or engagement management experience in enterprise SaaS, consulting, or professional services organizations.
  • Strong experience managing enterprise-scale cloud/SaaS implementations (preferably CLM, ERP, CRM, Procurement, or Quote-to-Cash platforms).
  • Demonstrated success managing $$ multi-phase programs with multiple workstreams, global delivery teams, and complex stakeholder landscapes.
  • Hands-on experience with ERP/CRM platforms (e.g., SAP, Oracle, Salesforce, Dynamics) and their integration to CLM or related solutions.
  • Familiarity with emerging tech, including AI/GenAI use cases, digital contract intelligence, and automation within enterprise workflows.
  • Program Management Mastery: Proficiency with modern methodologies and frameworks (Agile, Hybrid, PMP, SAFe, etc.).
  • Strong Business Acumen: Deep understanding of enterprise finance, procurement, legal, and sales operations processes; ability to align technology delivery with business value.
  • Executive Communication: Exceptional communication, presentation, and storytelling skills; proven ability to influence and drive alignment with C-level stakeholders.
  • Risk & Change Leadership: Experienced in leading change management, program governance, and executive stakeholder alignment at enterprise scale.
  • Global Team Leadership: Ability to lead diverse, global, distributed teams across multiple time zones and cultures.
  • Analytical & Problem-Solving Skills: Strong ability to deconstruct complex delivery issues, anticipate risks, and drive decision-making.
  • Preferred Certifications: PMP, PgMP, SAFe Program Consultant (SPC), Prosci Change Management, Agile certifications (CSM/CSPO), AI/ML or emerging technology certifications a plus.