Ice Miller LLP

Legal Services Assistant – Bankruptcy

Ice Miller LLP

full-time

Posted on:

Location Type: Office

Location: Wilmington • United States

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About the role

  • The Legal Services Assistant position provides direct administrative support to assigned timekeepers and plays a key role in ensuring the smooth day-to-day management of attorney workflows.
  • Legal Services Assistants work in practice-specific support teams and share responsibility for overflow tasks, coverage, and high-quality support across all assigned timekeepers.
  • The Legal Services Assistant is expected to manage multiple projects and priorities, delegate appropriate tasks to other support teams, and ensure timely follow-up and quality control.
  • This position requires strong communication skills, attention to detail, and the ability to maintain professionalism and discretion while interacting with clients, visitors, staff, and attorneys.
  • Success in this role requires strong organizational and technical skills, a collaborative approach, and a commitment to excellent service.
  • Prepares, formats, revises, proofreads, and finalizes a variety of legal documents, ensuring proper grammar, punctuation, and adherence to firm and practice group-specific standards.
  • Ensures all documents meet firm branding, formatting, and functionality guidelines.
  • Demonstrates accuracy and attention to detail in all aspects of document preparation and management.
  • Prepares and edits documents in Microsoft Word that are stable and implements use of advanced formatting tools such as Styles, Table of Contents, and Table of Authorities.
  • Leverages firm-adopted technology and systems to manage and format legal documents with precision.
  • Learns and troubleshoots document issues efficiently, demonstrating growing technical confidence.
  • Executes complex document markups and formatting instructions accurately and in a timely manner.
  • Ability to create basic to intermediate-level spreadsheets and print all spreadsheets in Excel.
  • Ability to create basic to intermediate-level PowerPoint presentations.
  • Adapts to differing substantive and individual attorney styles across various practice areas.
  • Anticipates timekeeper needs and proactively provides administrative and project support.
  • Demonstrates initiative in resolving workflow challenges and contributes to the overall efficiency of the team.
  • Maintains high standards of organization, follow-through, and attention to detail in day-to-day support tasks.
  • Maintains a client-first mindset in all interactions, both internal and external.
  • Demonstrates strong written and verbal communication skills, with emphasis on accuracy, tone, and professionalism.
  • Works collaboratively with peers across practice teams and contributes to a supportive team environment.
  • Begins to guide and support less experienced team members, sharing knowledge and modeling best practices.
  • Remains composed and productive under pressure and during periods of high-volume work.
  • Adjusts to shifting priorities and timelines with a flexible and solution-focused approach.
  • Embraces and leverages legal technology to improve processes and workflows.
  • Demonstrates motivation to grow technical and soft skills through continuous learning.

Requirements

  • High school diploma required
  • At least three (3) years of previous administrative experience in the legal industry required
  • Willingness and ability to learn multiple practice areas within the law firm
  • Ability to prioritize work and balance multiple projects and deadlines
  • Continuous learner who is adaptable and proactive
  • Contributes to a working group and provides reliable service to a diverse group of professionals
  • Ability to maintain a professional demeanor, exhibit sound judgment, use discretion, and maintain confidentiality
  • Ability to exhibit problem-solving skills and demonstrate initiative
  • Excellent clerical skills and knowledge of grammar, spelling, and punctuation
  • Exceptional client service skills in person, over the phone, and via email
  • Exceptional attention to detail and ability to work independently and proactively
  • Ability to work with a diverse group of professionals across all offices
  • Must be able to perform all essential duties
  • A professional, flexible, and positive approach to working with colleagues and clients
  • Must be able to perform all essential duties
  • Intermediate to proficient skills in Microsoft Word, Adobe, Excel, and PowerPoint.
  • Proficiency in Word editing tools such as Litera, DocXtools, NTD, and Check is required.
  • Intermediate knowledge of legal billing software, conflicts and new matter software, document management systems, and expense reimbursement software is also required.
  • Prior experience with workflow software is a plus; at Ice Miller, we use BigHand to collaborate across offices within practice group teams.
Benefits
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The Firm currently utilizes the following programs: InTapp, NetDocuments, BillPro, Elite 3E, and Emburse (formerly ChromeRiver).
  • Ice Miller is committed to recruiting, developing, and retaining talented attorneys and professional staff from all backgrounds. To succeed, we take great pride in a culture where everyone at Ice Miller feels respected, is treated fairly, and has the opportunity to perform to their highest potential.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
document preparationlegal document formattingMicrosoft WordExcelPowerPointLiteraDocXtoolsNTDChecklegal billing software
Soft Skills
communication skillsattention to detailorganizational skillsprofessionalismdiscretionproblem-solving skillsinitiativeclient service skillsadaptabilitycollaboration