Ice Miller LLP

Analyst

• Bridge Between Billing and Pricing Teams
• Act as the primary point of contact between the billing and pricing teams, ensuring that all rate changes, client fee agreements, and AFAs are accurately communicated, implemented, and maintained in the firm’s financial systems.
• Facilitate the intake of new matters by coordinating with both teams to ensure appropriate rates are set up and client agreements are archived and accessible.
• Troubleshoot and resolve discrepancies or issues related to rate implementation, collaborating with both billing and pricing to deliver timely solutions.
• Business Intake and Rate Implementation
• Oversee the end-to-end process of business intake, ensuring all required information is collected, validated, and entered accurately to support downstream billing and pricing activities.
• Play an integral role in the annual review and update of client and matter rate agreements, ensuring timely and precise implementation of timekeeper rates and fee arrangements.
• Monitor and audit rate setups to ensure compliance with negotiated agreements and firm policies, proactively identifying and correcting errors.
• Pricing Analysis and Strategy
• Develop and maintain pricing models to support client proposals, AFAs, and rate negotiations, ensuring alignment with firm profitability goals.
• Analyze historical matter data, billing patterns, and profitability metrics to provide actionable insights for pricing decisions.
• Collaborate with attorneys and client teams to prepare budgets, forecasts, and scenario analyses for client engagements.
• Assist in the evaluation of pricing strategies and recommend improvements to enhance competitiveness and profitability.
• Operational Excellence
• Participate in the development and standardization of best practices for business intake, rate implementation, and pricing analysis, with a focus on automation and process improvement.
• Collaborate with IT, finance, and other business services teams to enhance the user experience and operational efficiency.

Pricing and Rate Implementation Analyst

• Ensure the smooth operation and optimization of the firm’s legal software applications.
• Analyze, design, implement, and maintain software solutions that support the firm's legal and business processes.
• Enhance productivity, streamline workflows, and improve overall efficiency.
• Shared responsibility for the planning, design, and development of new applications and enhancements to existing applications.
• Manage compatibility and interoperability of applications.
• Ongoing review and analysis of the effectiveness and efficiency of applications.
• Develop strategies to further leverage and improve these applications.
• Conduct research into software products and services in support of development and purchasing efforts.
• Provide support for the testing of new and existing software applications under development or consideration for purchase.
• Maintain and monitor performance of existing software and applications across the organization.
• Collaborate with accounting department leads and training staff to assess application training needs and objectives.
• Participate in the design, development, and delivery of software applications training programs and individual classes.
• Field incoming request tickets from end-users to resolve application and software issues within assigned applications or databases and properly document interactions.
• Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
• Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved.
• Perform preventative maintenance, including the installation of service packs, patches, hot fixes, anti-virus software, and so on.

Pricing and Rate Implementation Analyst

Applications Analyst