Sales Manager
ICD Technologies LLC
full-time
Posted on:
Location Type: Remote
Location: Connecticut • United States
Visit company websiteExplore more
About the role
- Follow up promptly on every marketing-generated lead from all channels
- Pursue and convert vendor referrals and member referrals into new memberships
- Manage lead pipeline efficiently using CRM systems to ensure no opportunities are missed
- Conduct qualification calls to assess prospect needs and fit for IDOC membership
- Maintain detailed records of all prospect interactions and conversion activities
- Focus exclusively on closing prospects to IDOC membership (Vantage and Select programs)
- Identify opportunities to expand initial sales with additional services/products when appropriate and opportune
- Execute efficient sales processes without extended cultivation periods
- Achieve and exceed monthly and quarterly membership sales targets
- Refer prospects requiring extended consultation to the ISD team and/or IDOC SMEs for products and services after initial engagement
- Conduct comprehensive onboarding for new Vantage and Select program members
- Ensure smooth transition of new members into IDOC systems and processes
- Provide initial orientation on member benefits, resources, and support channels
- Complete all onboarding documentation and member setup requirements
- Hand off completed onboarding to ISD team for ongoing support
- Execute clean handoffs to the IDOC Support Desk team upon completion of onboarding
- Ensure all member information and interaction history is properly documented
- Direct any post-onboarding member inquiries to the appropriate ISD team members and/or SMEs for products and services
- Maintain clear boundaries between new member acquisition and ongoing support roles.
Requirements
- 5+ years of customer service or support experience required
- 5+ years of sales or consultative selling experience preferred
- Work flexible schedules to provide coverage from 8am EST to 9pm PST
- Optical industry experience strongly preferred
- Proficiency with Microsoft Office (strong Excel and PowerPoint a must)
- Detail oriented, proactive multi-tasker
- Strong organization and prioritization skills
- Ability to be flexible and work with different functions within the company
- Ability to communicate confidently with members of senior management
- Works well with others, collaborative and cooperative
- Strong verbal and written communication skills
- Works independently with minimal supervision
- People management experience preferred
- Travel as required to attend/lead/support industry, company, and associations events.
Benefits
- Continuing education opportunities
- Member-exclusive vendor discounts and rebates
- Peer networking events
- Great Place to Work-Certified™
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicesalesconsultative sellingCRM systemsonboardingdocumentationlead qualificationsales processesmembership salesmulti-tasking
Soft Skills
detail orientedproactiveorganizationprioritizationflexibilitycommunicationcollaborationindependencepeople managementinterpersonal skills