ICBC (Insurance Corporation of British Columbia)

Operations

• Perform account reconciliations and cheque processing, updating customer accounts and maintaining receipts/payments records.
• Analyze reports to investigate and resolve revenue transactions per accounting principles.
• Maintain the banking reconciliation system for deposits made by claim centres.
• Collaborate with internal and external stakeholders to resolve payment and deposit issues.
• Investigate discrepancies, implement corrective actions, and process month-end journal vouchers.

Treasury Operations Representative

Payroll

• Accurate and timely preparation of payroll and time related transactions within strict time-sensitive deadlines;
• Investigates discrepancies and takes corrective action related to payments, refunds, or adjustments;
• Reconciliation of payroll accounts and financial reporting of statutory and non-statutory deductions and remittances;
• Resolves enquiries related to payroll and time issues.

Payroll Administrator

Systems Engineer

• Assist the business in the investigation and remediation of issues
• Document systems and acceptance criteria based on business requirements
• Work closely with business stakeholders to understand and prioritize requests
• Identify opportunities and implement processes to improve speed of delivery and quality of deliverables
• Provide data to business stakeholders for review and remediation

Business Systems Analyst – Intermediate

Data Scientist

• Build strong, strategic partnerships within Corporate Actuarial, Claims Operations, Finance, and other specific business areas
• Lead end-to-end data science projects
• Coach and mentor junior team members
• Design and deliver high-quality, peer-reviewed, and reproducible data products
• Communicate findings and recommendations effectively

Data Scientist – 1 Year Contract

Software Engineer

• Develop and maintain robust, scalable, and resilient digital services
• Troubleshoot and resolve technical issues
• Guide and mentor junior technical team members
• Participate in a cross-functional pod of project team members

Developer – Intermediate

Security Engineer

• Investigate security incidents and support a safe workplace
• Prepare reports for criminal incidents
• Conduct risk and threat assessments
• Develop and conduct internal education on corporate security

Corporate Security Investigations & Operations Specialist

Solutions Engineer

• Serve as the lead technical architect for complex Genesys Cloud projects, ensuring high-quality solution delivery for enterprise or strategic customers.
• Provide guidance to configure, integrate, and deploy Genesys Cloud solutions in alignment to best practices.
• Collaborate with Business leaders and SME to define project scope, deliverables, and timelines as it relates to the delivery of Genesys capabilities and features.
• Collaborate with IT architects internally, vendors and external partners and system integrators (Sis) to provide solutions architectures and designs for our Contact Centers.
• Provide technical mentorship and training for internal teams and customers.
• Identify and resolve engagement-related challenges proactively, escalating issues when appropriate.
• Guide the IT Contact Center team to best practices where required in having oversight to the overall technical solutions architecture and design.
• Deliver presentations and provide consultations with internal business leads and IT leadership as the subject matter expert in the Contact Center Solutions Domain.

Contact Center Solutions Architect

Project Manager

• Advise your Executive/Business Sponsor on delivery approach & strategic project direction
• Ensure alignment across work streams, develops & leads a cohesive project team (ICBC employees, contractors, external vendors)
• Provides day to day management of project activities
• Develops & recommend adjustments to project plan, resources, budget and execution to deliver business outcome
• Planning and managing the multiple work streams within an overall project(s)
• Proactive identification and management of project risks, and timely resolution of project issues and problems
• Coordinating project communications and managing the expectations of internal and/or external stakeholders
• Developing or overseeing the development of project documentation
• Working within and supporting the project governance, standards and practices of ICBC’s Project Management Office

Project Manager IV

• Provide overall operational leadership of ICBC’s information technology security program.
• Lead our security operations and security platforms team members.
• Develop and provide execution leadership of our IT security roadmap, vulnerability management and incident handling.
• Ensure security standards, controls, strategies and best practices are incorporated and executed across our IT organization.
• Enhance cyber security practices through collaboration and influence.
• Oversee the reporting and analysis of information technology security operational effectiveness.
• Drive the evolution of the IT Security program, developing the roadmap, plans, technologies, and processes.
• Lead IT security initiatives and projects while staying on budget, schedule and within scope.
• Provide vendor and contract management of our IT security vendors and service providers.
• Oversee the provision of consultation and subject matter expertise to other IT and business stakeholders.
• Manage the day-to-day operations of the team including the units business plan and budget.
• Raise and promote new ideas, continuous improvements, and process optimization leveraging automation.

Manager IT Security – Cybersecurity

People Operations

• Create and nurture strategic partnerships with operational managers
• Ensure the success of departmental people related plans
• Execute people-centric programs in line with corporate culture initiatives
• Assess the impact of People & Culture programs and initiatives

People & Culture Business Partner

Analyst

• Creating and maintaining quality and integrity of personal computing asset records
• Ensuring compliance to asset and procurement standards
• Analyzing and procuring technology assets
• Maintaining physical stock rooms and inventory
• Contributing to continual service and process improvement

IT Asset Analyst

Data Engineer

• Working in collaboration with customers across the organization (Strategic Analytics, Actuarial, Claims, Insurance, Finance, Driver Licensing, Road Safety, Regulatory Affairs etc.) to plan, scope, execute and sustain machine learning operations and data science based solutions.
• Operationalizing Data Science Model into Machine Learning pipelines, applying coding optimization of the data science models, conducting model training and re-training, deploying the models and sustaining them in Production.
• Responding to data requests, data discovery and data profiling to support various data science, evaluative and machine learning solutions and projects, reviewing and clarifying data requirements, ensuring the data artifacts are acceptable within policy and privacy protocols.
• Providing subject matter & data expertise to the Strategic Analytics, Actuarial and Regulatory Affairs departs as well as ICBC divisional clients on data sources, reporting workflows, business process, and the appropriate tools with which to analyze their data.
• Participating with corporate data user teams, developing data science model validation and test plans, performing user acceptance testing, and providing support to data scientists, evaluative & performance metrics analysts and sustainment of their end products.
• Conducting analysis for moderate to complex strategic solutions and POCs, defining data fields and determining data availability, developing information layout, format and interactivity. Presenting findings and providing clarification.

Data Engineer – Intermediate

• Coding and unit testing in support of minor enhancements and internal improvement initiatives.
• Providing technical expertise while managing and leading low to medium complexity work for the design, configuration, development, and delivery of software applications.
• Providing technical expertise while managing components of work for the design, configuration, development, and delivery of software applications.
• Generating and maintaining accurate application, design and support documentation.
• Investigation and resolution of production problems related to the applications.
• Providing estimates for business cases, impact assessments, projects and action requests in response to requests from Business Systems Analysts or Team Leads.
• Develop automation methods, identify performance and system capacity requirements, and implement development tools to gain efficiencies with application development and operational support.
• Actively participate in Agile, peer review and other best practices within departments SDLC procedures.