ICBC (Insurance Corporation of British Columbia)

Human Resources

• Be the senior go-to resource for all features and functionalities within our People Portal LMS system.
• Provide advisory support to end users, internal teams, and external partners.
• Analyze and develop end-to-end workflows for new or modified functionalities.
• Collaborate with business areas, IT, and stakeholders to elicit, refine, and analyze business requirements, assess the impact of system changes on integrations, and evaluate risks related to system integrations, reports, data extracts, security, and permissions.
• Maintain comprehensive documentation of system configuration, business rules, and HRIS procedures.
• Identify opportunities for process improvement and efficiency gains.
• Collaborate with IT to establish technical details related to business requirements and defects, prepare intake requests for system changes, develop test plans, scripts, cases, and perform system testing within the LMS.
• Stay informed about vendor releases, consult with them to assess impact on custom configurations and integrations, and implement new features in collaboration with IT and HR business.
• Lead the continuous evaluation and evolution of the LMS system for enhanced user experience.
• Deliver advanced second-level technical support on HR system requests, defects, and issues.
• Guide the Learning Development & Implementation team, HRIS analysts, COE teams, and other end users in making changes within the LMS.

Senior HRIS Analyst

Customer Support

• Analyzing business and departmental needs to recommend enhancements to customer and employee digital experiences.
• Reviewing and interpreting digital channel performance data and identifying opportunities to improve usability and satisfaction.
• Collaborating with project teams to define customer experience and user experience KPIs, and supporting the analysis and reporting of digital performance.
• Supporting project scoping, requirements gathering, user‑based testing, and implementation activities.
• Translating technical concepts into clear, user‑friendly language for business partners across the organization.
• Synthesizing complex information into clear recommendations and helping user departments obtain buy‑in for digital process changes.
• Maintaining strong relationships with technology teams and relevant business areas to ensure smooth rollout of enhancements.
• Organizing and compiling information required to prepare business cases, presentations, reports, and other project documentation.

Customer Experience Analyst

Software Engineer

• Leading enhancement and maintenance of online tools
• Owning, managing and supervising design, configuration, development, and delivery of software
• Acting as a lead and facilitator for development activities
• Investigation and resolution of production problems
• Providing estimates for business cases and projects
• Developing automation methods and implementing development tools
• Guiding and mentoring team members including code reviews

Intermediate Developer

Operations

• Perform account reconciliations and cheque processing, updating customer accounts and maintaining receipts/payments records.
• Analyze reports to investigate and resolve revenue transactions per accounting principles.
• Maintain the banking reconciliation system for deposits made by claim centres.
• Collaborate with internal and external stakeholders to resolve payment and deposit issues.
• Investigate discrepancies, implement corrective actions, and process month-end journal vouchers.

Senior HRIS Analyst

Customer Experience Analyst

Intermediate Developer

Treasury Operations Representative