Manager of Collections – SBA, USDA
iBusiness Funding
full-time
Posted on:
Location Type: Remote
Location: United States
Visit company websiteExplore more
About the role
- Define departmental objectives and key performance indicators (KPIs), and drive team performance to consistently meet or exceed established targets
- Advise on and maintain collections strategy and execution in alignment with company goals and applicable program requirements
- Establish, oversee, and continuously improve collections guidelines, systems, procedures, and policies
- Ensure timely and effective collection of delinquent accounts in support of overall portfolio performance
- Maintain close oversight of all accounts in collections, ensuring issues are identified and addressed promptly
- Oversee daily collections activity to identify trends, potential risks, inefficiencies, and opportunities for improvement
- Coordinate and prioritize staff activities to ensure a smooth, efficient operation and minimize overlooked or stalled accounts
- Develop and implement strategies to increase successful resolutions of delinquent accounts
- Recruit, hire, train, and develop collections staff to ensure appropriate coverage, performance, and scalability of the department
- Align departmental goals with broader company objectives and lead the team to consistently achieve those goals
- Build, analyze, and present collections reporting and performance metrics to department leadership and executive management as needed
Requirements
- 7+ years of progressive experience in collections, with at least 3–5 years in a people management role
- Strong SBA and/or USDA experience
- Demonstrated experience leading collections teams and driving performance against KPIs
- Proficiency in Microsoft Office and related business applications
- Working knowledge of the Florida FDCPA and FDCPA
Benefits
- Health insurance
- Professional development opportunities
- Paid time off
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
collections strategycollections guidelinesperformance metricsKPI managementdelinquent account resolutionstaff training and developmentrisk identificationprocess improvementdata analysis
Soft skills
leadershipteam performance managementcommunicationstrategic alignmentproblem-solvingorganizational skillsstaff coordinationanalytical thinking