Support Technician, Junior

IBS - International Business School Americas

Técnico de Suporte Jr para a IBS Americas, instituição de educação em negócios internacionais. Instalando, configurando e mantendo equipamentos, sistemas e ferramentas corporativas de TI.

Posted 8/17/2026full-timeSão Paulo • 🇧🇷 BrazilJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates advanced knowledge of Windows operating systems, including installation and configuration, along with proficiency in Microsoft 365 and Google Workspace administration. Capable of diagnosing hardware and software issues while providing effective user support in both onsite and remote environments.

Highest-signal resume keywords

Advanced Windows Installation And ConfigurationUser Support ExperienceMicrosoft 365 AdministrationBasic Networking KnowledgeTechnical English Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Windows Operating SystemsHardware TroubleshootingComputer NetworkingTelephony SupportMicrosoft 365 ConfigurationGoogle Workspace SupportBasic PowerShell KnowledgeVPN ExperienceUbiquiti UniFi EquipmentERP Systems Familiarity

Soft Skills

Good Communication SkillsTeam CollaborationOrganizational SkillsWillingness To Learn

Tools & Technologies

Ticketing SystemMicrosoft Entra IDIntuneSharePoint

Industry Keywords

IT SupportHelpdeskCloud Service AdministrationTechnical Program Enrollment

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Install and configure Windows operating systems
Provide onsite and remote support to users
Install, configure and perform basic maintenance on desktop computers, laptops and peripherals
Diagnose and resolve hardware, software and connectivity issues
Assist with activities related to computer networks and telephony
Configure and provide basic support for Microsoft 365 and Google Workspace tools
Log and track service requests in the ticketing system
Keep IT controls, inventories and documentation up to date
Support the IT team with other department-related tasks

Requirements

What you’ll need

Advanced knowledge of Windows, including installation and configuration
Intermediate knowledge of hardware
Basic knowledge of computer networks and telephony
Familiarity with cloud service administration, such as Microsoft 365 and Google Workspace
Currently enrolled in a college or technical program in IT
Technical English sufficient for reading and interpreting relevant materials
Good communication skills and ability to work in a team
Organized and willing to learn continuously
Preferred: previous experience in user support or helpdesk
Preferred: knowledge of Microsoft Entra ID, Intune and SharePoint
Preferred: experience with network environments, VPNs and Ubiquiti UniFi equipment
Preferred: basic PowerShell knowledge
Preferred: familiarity with ERP systems, especially TOTVS Protheus

Benefits

Comp & perks

Food allowance (grocery card)
Meal allowance (lunch card)
TotalPass
Transportation allowance
Porto Seguro health and dental plan with a nominal fixed employee contribution
Education scholarship covering 50% of costs, according to internal policies
Day off: time off during your birthday week
Childcare and nanny assistance
Allya: discount club
In-company English classes
Hybrid work model: two days remote and three days in the office