Junior Operations Manager – Prop Trading, Investment

IBMC

Junior Operations Manager overseeing client success and marketing operations for a proprietary trading firm. Engaging with traders and managing brand reputation in a dynamic fintech environment.

Posted 6/8/2026full-timeRemote • 🇮🇩 IndonesiaJuniorWebsite

About the role

Key responsibilities & impact

Technical Client Success: Manage and respond to all high-level customer support requests via Slack, ensuring rapid, professional, and clear communication regarding platform issues and services.
Reputation Architecture: Monitor and manage public feedback on platforms like Trustpilot. Formulate strategic responses to enhance the firm's online reputation and coordinate the internal drive to maintain a 5-star rating.
Influencer Marketing Operations: Research, map out, and reach out to new influencers and content creators within the trading, crypto, and finance spaces to support marketing initiatives.
Campaign Data Analytics: Track the performance of ongoing influencer campaigns, compile regular reports, and deliver operational insights to internal teams.
Executive Leadership Support: Act as a reliable right-hand to the leadership team, assisting with administrative tasks, internal workflow auditing, and various ad-hoc operational projects.

Requirements

What you’ll need

Experience: 2-3 years of professional experience in operations, customer success, account management, or executive support roles.
Industry Alignment: Prior experience or a strong understanding of Finance, Fintech, Cryptocurrencies, or Proprietary Trading is a massive plus.
Linguistic Skill: Elite written and verbal English communication skills (essential for high-stakes corporate support and public reputation management).
Tech Stack Mastery: Highly proficient with Slack, Google Workspace (especially advanced Sheets), Notion, and modern CRM tracking systems.
Reputation Management: Direct familiarity with online review ecosystems, specifically platforms like Trustpilot, and how to manage public feedback strategically.
Traits: Highly proactive, resilient under pressure, and capable of working independently with minimal supervision in a remote or agile desk environment.

Benefits

Comp & perks

Competitive monthly salary package aligned with international fintech standards.
Direct mentorship and career acceleration from a seasoned financial leadership team.
Flexible, modern work environment utilizing top-tier collaboration tools.
Performance-based bonuses linked to operational efficiency and marketing growth.
Health insurance and professional development budget.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analyticscustomer supportreputation managementinfluencer marketingcampaign performance trackingadministrative supportworkflow auditing

Soft Skills

communicationproactivityresilienceindependenceorganizational skills