IBMC

Chief Operating Officer, Fintech

IBMC

full-time

Posted on:

Location Type: Hybrid

Location: Mengwi • Indonesia

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Job Level

Lead

Tech Stack

ERP

About the role

  • Translate the group’s strategic vision into measurable operational frameworks and goals.
  • Define and manage group-wide KPIs and OKRs aligned with growth and performance objectives.
  • Lead operational planning, forecasting, and execution to support group expansion.
  • Conduct full process audits across Group companies to identify bottlenecks and inefficiencies.
  • Continuously assess whether current processes, structures, and systems can withstand the next stage of growth.
  • Identify bottlenecks before they escalate into operational issues and propose mitigation plans.
  • Build a forward-looking risk framework that anticipates scaling constraints across YPF and FYFX.
  • Drive preventive actions to avoid growth disruptions and maintain operational stability.
  • Design, document, and roll out Standard Operating Procedures (SOPs) for all major operational domains — onboarding, customer success, marketing, HR, finance, and development.
  • Establish and enforce consistent operational standards across both entities.
  • Continuously monitor adherence to SOPs and drive updates as systems evolve.
  • Research and evaluate potential ERP or operational management systems to unify workflows, data, and reporting across entities.
  • Lead ERP vendor selection, cost-benefit analysis, and implementation planning.
  • Oversee integration of CRM, finance, HR, and trading systems into a single operational infrastructure.
  • Ensure automation of key reporting functions and build real-time operational dashboards.
  • Align Singapore (YPF), Hong Kong (FYFX), and Indonesia (support/ops) functions under a unified structure.
  • Standardize communication, reporting, and escalation procedures.
  • Drive coordination between YPF and FYFX teams to maximize operational synergy.
  • Collaborate with the CFO to control operational costs and track efficiency ROI.
  • Introduce operational cost tracking and resource utilization metrics.
  • Oversee contract execution and invoicing processes at a group level, ensuring compliance and timeliness.
  • Build and mentor a high-performing operations and mid-management team.
  • Promote a culture of ownership, accountability, and continuous improvement.
  • Support HR with workforce planning, training, and team development aligned with group goals.
  • Partner with the CEO and CFO on strategic planning, risk management, and operational budgeting.
  • Provide data-driven insights and performance analysis to guide decision-making.
  • Support due diligence and investor relations with operational reporting and risk assessments.
  • KPIs
  • ERP system researched, selected, and implemented within agreed timeframe and budget
  • Group-wide SOP coverage and adoption rate
  • Operational efficiency gains (turnaround time, cost-to-revenue ratio, process automation)
  • Cross-entity reporting consistency and KPI visibility
  • Team productivity, accountability, and satisfaction
  • Achievement of group OKRs and operational targets
  • Client onboarding cycle time
  • Reduction of backlog

Requirements

  • Bachelor’s or Master’s in Business, Operations, or Systems Management.
  • 8–12 years’ experience in operations, preferably within SaaS, fintech, or prop trading.
  • Proven experience in ERP evaluation and implementation, process re-engineering, and SOP design.
  • Strong analytical, leadership, and communication skills.
  • Experience leading multi-country or multi-entity operations.
  • Demonstrated ability to manage change and drive measurable performance improvement.
  • Location Requirement: **This is a Bali-based position.**
Benefits
  • Competitive salary and benefits package.
  • A pivotal role in the growth and success of a dynamic fintech group.
  • Collaborative and supportive work environment where your ideas are valued.
  • Opportunities for professional development and career advancement.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
KPI managementOKR managementoperational planningprocess auditsrisk managementStandard Operating Procedures (SOP) designERP evaluationprocess re-engineeringdata analysisperformance improvement
Soft skills
leadershipcommunicationanalytical skillschange managementteam developmentcollaborationaccountabilitycontinuous improvementmentoringstrategic planning