Ibis Public Sector

Business Analyst

• Define, analyze, and document business and technical requirements, processes, and system integrations that align with organizational goals.
• Support the Software Development Life Cycle (SDLC) from requirements gathering through deployment, testing, and validation.
• Develop, document, and maintain Standard Operating Procedures (SOPs) to ensure consistent execution, transparency, and scalability of automated processes.
• Partner with technical and analytical teams to design and integrate AI/automation tools.
• Validate that cybersecurity guidance, alerts, and external publications meet internal review and compliance requirements.
• Review and analyze historical cybersecurity content to identify outdated, redundant, or missing materials and recommend updates or considerations.
• Evaluate and recommend digital tools, automation platforms, and content management solutions to enhance collaboration, workflow efficiency, and information accessibility.
• Monitor and assess AI-driven processes to ensure continuous improvement and alignment with evolving mission objectives.

Business Analyst – AI & Automation

Data Engineer

• Develop, optimize, and maintain Python-based data pipelines and tools.
• Design, manage, and tune database structures for performance and scalability.
• Collaborate with analysts and engineers to implement tools and workflows.
• Identify and troubleshoot complex data issues for efficient integration.
• Support automation of data ingestion, transformation, cleaning, and validation processes.
• Document data workflows for transparency and reproducibility.
• Communicate technical concepts to both technical and non-technical stakeholders.

ServiceNow

• Partner with stakeholders, including CISA IT and JCDC teams, to gather, document, and prioritize business and technical requirements.
• Translate business needs into actionable specifications for development and implementation within the ServiceNow platform.
• Collaborate closely with technical teams to ensure accurate configuration, functionality, and user experience during system build and rollout.
• Follow the full Software Development Life Cycle (SDLC) from requirements gathering through design, testing, deployment, and validation.
• Conduct user acceptance testing (UAT) and facilitate feedback sessions to validate requirements, identify gaps, and recommend enhancements.
• Support change management and user adoption activities to ensure a smooth transition to the new platform.
• Evaluate and recommend digital tools and mediums to improve collaboration, workflow efficiency, and information accessibility across the team.
• Document workflows, use cases, and system integrations to support transparency and long-term sustainability of the platform.

Business Analyst – ServiceNow

Technical Writer

• Identify, analyze, and document existing processes used by cyber incident analysts to ensure institutional knowledge is captured, organized, and accessible.
• Develop, standardize, and maintain procedures, templates, and documentation that align with established best practices and organizational requirements.
• Collaborate with analysts and leadership to create and refine new processes as operational needs evolve.
• Establish and monitor the integration of new processes and Standard Operating Procedures (SOPs) into ongoing workflows and existing operations.
• Ensure all documentation meets quality, clarity, and compliance standards.
• Work closely with subject matter experts (SMEs) to translate complex technical or operational information into clear, actionable guidance for both technical and non-technical audiences.

Project Manager

• Conduct Qualtrics implementations for multiple clients.
• Lead and manage resources to accomplish project deliverables efficiently and effectively.
• Manage project scope and schedule, and create priorities and risks associated with the projects assigned.
• Support business development efforts, including client meetings and project scoping calls.
• Guide customers through program design, system architecture, and creation of a project plan.
• Use insights from project scoping efforts to recommend potential Qualtrics and/or Advisory solution(s) customized to client needs and alignment with district goals.
• Deliver technical solutions, including: Technical assessment, organization, and cleaning of .csv data sets.
• Support automation set-up.
• Build out Qualtrics surveys and dashboards.
• Provide updates on project plans and progress toward goals.
• Provide technical training to clients on best practice platform use.
• Complete Qualtrics certifications: DesignXM, CX, EX.
• Assist in the creation and maintenance of a set of delivery team best practice materials, methodologies, and toolkits.
• Effectively manage shifting priorities and adapt plans/timelines accordingly.

Senior Project Analyst

Site Reliability Engineer

• Provide technical/management leadership on major tasks or technology assignments.
• Establish goals and plans that meet project objective.
• Design, build, and run elastic, cost-effective, resilient, robust, and secure architectures in the cloud using modern approaches like service mesh and loosely coupled design.
• Maintain, configure, and monitor containers using Infrastructure as Code principles in Development, Test, and Live environments.
• Design and implement Network connectivity, Provisioning Strategy Assess and Design RBAC needs to Ensure Cloud foundation is strong and with needed compliance requirements.
• Design containerized solutions for relational/non-relational databases, data auditing, caching, and performance.
• Work with other Architects on Security, Data protection, and Failover Failback strategies.
• Create and maintain documentation for implementations.
• Design and implement Kubernetes solutions built in the cloud and at the edge.
• Implement Continuous Integration, Delivery, and Deployment using different CI/CD tools by container registries.
• Build and maintain IaC for edge Kubernetes deployments.

DevSecOps Architect

Cloud Engineer

Cloud Architect (Remote) Remote Full Time Experienced
Provide technical leadership in the design, deployment, and management of cloud-native architectures across AWS and other cloud platforms (Azure, GCP as applicable). Architect and implement secure, scalable, and cost-optimized cloud solutions that enhance developer productivity and align with mission-critical DoD requirements. Lead cloud modernization efforts leveraging Kubernetes, Docker, Terraform, Ansible, and GitLab CI/CD to support DevSecOps ecosystem. Apply a "security-first" mindset by integrating zero-trust architectures, DISA STIGs, RMF controls, and other DoD compliance frameworks into all solutions. Support continuous delivery and Site Reliability Engineering (SRE) practices to maintain resilient, high-performing systems. Collaborate with product teams, engineers, and mission partners to resolve technical challenges, optimize resources, and maintain thorough documentation of cloud solutions. Serve as a trusted advisor to government stakeholders, communicating complex solutions to both technical and non-technical audiences. Mentor junior engineers and contribute to establishing standards, best practices, and knowledge-sharing across Platform One teams.