Ibex Medical Analytics

Technical Engagement Manager

Ibex Medical Analytics

full-time

Posted on:

Location Type: Remote

Location: Remote • Oklahoma • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Job Level

Mid-LevelSenior

Tech Stack

Cloud

About the role

  • Manage multiple customer implementations.
  • Coordinate with internal teams, including R&D, product development, and sales, to ensure seamless integration and deployment of solutions.
  • Define project activities such as planning, scoping, issue/risk management and project reporting.
  • Monitor project progress, identify potential risks, and implement mitigation strategies to ensure timely and successful project completion.
  • Perform technical tasks and system management of the Cloud based solution.
  • Build strong relationships and trust with customer stakeholders.
  • Proactively monitor system usage and clinical engagement to ensure AI tools are being integrated into daily diagnostic workflows.
  • Systematically gather customer feedback and pain points to influence the Ibex product roadmap.
  • Collaborate with customers to establish Key Performance Indicators (KPIs) and conduct periodic Business Reviews to demonstrate the value Ibex is delivering.
  • Ensure a smooth transition from ‘deployment’ phase to ‘long-term maintenance’, maintaining a relationship that minimizes churn.

Requirements

  • Bachelor’s or master’s degree
  • At least 3+ years of hands-on experience as a Technical Project/Implementation Manager, specifically within Digital Pathology, / IMS / EHR) - a must!
  • A proven track record of managing the full lifecycle of customer implementations, from initial technical engagement to post-implementation, stability and growth - a must!
  • Experience with Digital Pathology workflow and integrations - preferred
  • Proven ability to manage ‘Change Management’ within a clinical setting
  • Excellent presentation and communication skills; comfortable presenting technical and clinical value propositions to ‘C-suite’ hospital executives
  • Knowledge of Cloud based solutions and their infrastructures
  • Knowledge of data privacy and compliance (HIPAA)
  • A ‘hands-on’ and proactive individual with strong collaboration skills
  • Excellent English communication skills – In writing and verbal
  • Fluency in additional language/s – preferred
  • Travel estimated at ~25%
Benefits
  • We are an equal opportunity employer and committed to creating a friendly, inclusive environment that is a pleasure to work in, and where there is an unbiased acceptance of others.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Technical Project ManagementImplementation ManagementDigital PathologyChange ManagementCloud SolutionsData PrivacyComplianceKPI EstablishmentSystem ManagementRisk Management
Soft skills
CommunicationPresentationCollaborationRelationship BuildingProactive MonitoringCustomer EngagementProblem SolvingTrust BuildingStakeholder ManagementFeedback Gathering
Certifications
Bachelor's DegreeMaster's Degree