Ibex Medical Analytics

Technical Customer Success

• Manage multiple customer implementations.
• Coordinate with internal teams, including R&D, product development, and sales, to ensure seamless integration and deployment of solutions.
• Define project activities such as planning, scoping, issue/risk management and project reporting.
• Monitor project progress, identify potential risks, and implement mitigation strategies to ensure timely and successful project completion.
• Perform technical tasks and system management of the Cloud based solution.
• Build strong relationships and trust with customer stakeholders.
• Proactively monitor system usage and clinical engagement to ensure AI tools are being integrated into daily diagnostic workflows.
• Systematically gather customer feedback and pain points to influence the Ibex product roadmap.
• Collaborate with customers to establish Key Performance Indicators (KPIs) and conduct periodic Business Reviews to demonstrate the value Ibex is delivering.
• Ensure a smooth transition from ‘deployment’ phase to ‘long-term maintenance’, maintaining a relationship that minimizes churn.

Technical Engagement Manager