Responsible for defining the strategic direction and ensuring the effective execution of IT operations
Oversees the enterprise-wide IT Service Management program
Focuses on driving continuous process improvement
Manages stakeholder communications and operational performance
Collaborates closely with the Emergency Management team
Leads cross-functional teams and works with senior leadership
Develops and implements IT operations strategies, policies, and procedures
Ensures efficient, effective, and excellent service delivery
Defines, implements and leads ITIL processes
Conducts root cause analysis and develops solutions
Oversees the management and maintenance of the Configuration Management Database (CMDB)
Manages IT Operations relationships with key stakeholders

Requirements

Bachelor’s degree in Computer Science, Information Systems or a related field
Minimum of 10 years of relevant experience
Minimum of five years’ experience in a leadership role
Strong leadership and management skills
Excellent strategic thinking and problem-solving abilities
In-depth knowledge of IT Operations and service management
Excellent communication and interpersonal skills
Proven experience in managing IT operations in a large, complex organization
Experience with ITIL or other IT service management frameworks
Master's degree in a related field of study (preferred)
ITIL Certification (preferred)

Benefits

Competitive benefits and growth opportunities
Generous performance‑based bonuses
12% 401(k) match
Comprehensive health, dental, and vision insurance
Tuition reimbursement
Professional development and clear career‑advancement pathways

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT operationsIT Service ManagementITIL processesroot cause analysisConfiguration Management Database (CMDB)process improvementstrategic directionservice deliverypolicies and proceduresstakeholder management

Soft Skills

leadershipmanagementstrategic thinkingproblem-solvingcommunicationinterpersonal skillscollaborationoperational performanceteam leadershipstakeholder communications

Certifications

ITIL Certification