Analyzes business processes, identifies gaps, and designs solutions through configuration, integration or custom development.
Owns the functional and technical roadmap for assigned applications, including upgrades, enhancements and field-worker mobile capabilities.
Develops applications architecture, specifications, test plans, and validation steps to ensure successful implementation of changes.
Troubleshoots unresolved service desk issues, ensuring timely and accurate resolutions.
Leads design and validation of integrations across enterprise platforms (e.g., Salesforce, document management, mobility applications).
Serves as the lead for Applications team, driving backlog prioritization, resource planning and daily operational oversight.
Mentors analysts and support team, reviews technical deliverables, and enforces quality standards.
Facilitates cross-team coordination with Networks Applications, Infrastructure, Cybersecurity, and business stakeholders.
Maintains and improves Technical Process Procedures, reference guides and IT training materials.
Provides training sessions to support team and ongoing user support.
Identifies and champions opportunities to use under-utilized application functionality or automation.
Leads Vendor Engagement for defect resolution, enhancements, licensing considerations, and product roadmap planning.
Supports project execution through requirements development, system testing, and change control.
Participates in disaster recovery planning and execution.
Coordinates review, testing and approval of user security access.
Works with mobile platforms (Android/IOS) to support offline capability, synchronization workflows and field data integrity.
Assists in developing and deploying solutions for Field Workforce Mobility tools and related applications.
Participates in after-hours on-call rotation, ensuring operational continuity for critical applications.

Requirements

Bachelor’s degree in Computer Science, Information Systems, Engineering or a related field
Minimum of 8 years of relevant experience
5+ years of IT experience supporting business applications in a complex enterprise environment
Strong understanding of desktop, client-server and mobile (Android/IOS) application architectures
Proficient with databases such as Oracle, SQL Server, or MySQL
Demonstrated ability to translate business processes into system solutions
Experience with vendor coordination
Integration troubleshooting and multi-system workflows
Strong analytical and complex problem-solving skills
Ability to work independently under tight deadlines while maintaining solution quality
Excellent communication, documentation and stakeholder-management skills.

Benefits

Health insurance
Retirement plans
Paid time off

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

application architecturesystem testingintegration troubleshootingdatabase managementmobile application developmentcustom developmentbusiness process analysisrequirements developmentchange controldisaster recovery planning

Soft Skills

analytical skillsproblem-solving skillscommunication skillsdocumentation skillsstakeholder managementmentoringresource planningoperational oversightcross-team coordinationindependent work

Certifications

Bachelor’s degree in Computer ScienceBachelor’s degree in Information SystemsBachelor’s degree in Engineering