Manager, Claims Services

IAT Insurance Group

Claims services manager leading commercial auto and general liability adjusters for IAT Insurance Group, a private U.S. property and casualty insurer.

Posted 8/5/2026full-timeRaleigh • Illinois, North Carolina, Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $72,560 - $157,950 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing claims staff, with a focus on developing teams and improving service quality. Possesses extensive experience in commercial auto claims, data utilization, and employee performance evaluation.

Highest-signal resume keywords

Claims ManagementLeadership ExperienceNegotiation SkillsData UtilizationCommercial Auto Claims

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ExperiencePerformance EvaluationQuality AssuranceFraud IdentificationMethod Development

Soft Skills

Team BuildingRelationship CultivationOrganizational Change Leadership

Certifications & Qualifications

AICARMCPCU

Industry Keywords

General LiabilityCommercial AutoClaims AdjusterRemote Employee ManagementInsurance Designations

About the role

Key responsibilities & impact

Provide leadership to claims staff handling general liability and commercial auto litigated and non-litigated claims
Lead organizational change, develop and empower staff, cultivate relationships, and build effective teams
Develop and implement methods and procedures for monitoring team and individual work activities
Recommend measures to improve methods, performance, and quality of service
Evaluate employee performance and recommend or initiate promotions, transfers, and disciplinary action
Travel as needed to attend meetings, mediations, court hearings, and other events
Supervise 6–8 claims adjusters
Conduct and/or assist with timely quality assurance reviews to ensure adherence to Best Practices
Perform other duties as needed

Requirements

What you’ll need

Bachelor’s degree with 5+ years of relevant claims experience or equivalent
Equivalent pathway requires 9+ years of relevant customer service experience, including 5 years of claims experience
License with home state that is reciprocal
Relevant claims experience in commercial auto
3+ years of management/leadership experience
Ability to understand and utilize data
Experience managing remote employees
Negotiation experience
Strong coverage experience
Experience identifying fraud elements and recovery opportunities
Ability to travel
Experience managing employees in other locations
Authorized to work in the United States and not require visa sponsorship now or in the future
Trucking claims experience preferred
Insurance designations such as AIC, ARM, or CPCU preferred

Benefits

Comp & perks

26 PTO Days (Entry Level) + 12 Company Holidays = 38 Paid Days Off
7% 401(k) Company Match
Additional Profit Sharing
Hybrid work environment
Numerous training and development opportunities
Healthcare and Wellness Programs
Opportunity to earn performance-based bonuses
College Loan Assistance Support Plan
Educational Assistance Program
Mentorship Program
Dress for Your Day Policy