Claims Major Case Director

IAT Insurance Group

Major Case Unit Director managing complex liability claims for IAT Insurance Group. Overseeing high-value claims with significant financial exposure across multiple states.

Posted 6/17/2026full-timeArizona, Connecticut, Florida, Illinois, Texas, Virginia • 🇺🇸 United StatesLead💰 $92,800 - $130,000 per yearWebsite

About the role

Key responsibilities & impact

Handles highly complex exposure claims based on Claim Guidelines.
Directs and manages use of independent investigators, appraisers, and experts.
Selects, directs and manages defense counsel including approval of budgets.
Develops litigation/file disposition strategy.
Attends mediations, settlement conferences and trials.
Reports to reinsurers as required by reporting guidelines.
Requires interaction and alerts with our Underwriting business partners.
All Time Limit Demands to be escalated to management.
Assist Sr. Claim specialists with analysis of claim issues as needed.
Verifies/analyzes applicable coverage for the reported loss.
Establishes 24-hour contact and maintain appropriate contact with all involved stakeholders throughout the life of the claim file.
Investigates each claim by gathering information, conducting interviews, taking statements, conducting website research as needed, reviewing and analyzing reports and related bills.
Identifies and addresses subrogation/contribution/SIU opportunities.
Sets accurate/timely loss/expense reserves in compliance with Claim Guidelines.
Evaluates, negotiates, and authorizes settlements with all stakeholders within designated authority.
Selects, directs and manages Vendors/Counsel including approval of defense budgets.
Negotiates directly with claimants and claimant attorneys upon receipt of critical information.
Drafts correspondence, including but not limited to, coverage letters to stakeholders as required.
Maintains resident/nonresident adjuster licenses as required.
Performs other duties as assigned.

Requirements

What you’ll need

Bachelors’ degree with a minimum of 12 years of claims handling experience in the insurance industry or equivalent.
At least 8 years General Liability claim experience as well as Commercial Auto handling, which focused on claims with an exposure of $250,000 or more including both primary and excess losses.
Excellent coverage analysis skills with experience in drafting coverage position correspondence.
Extensive experience working with general liability, construction defect, garage, commercial trucking as well as identifying coverage issues.
Experience handling litigated files and direction of defense counsel.
Excellent negotiation skills which would be handled primarily by the file handler.
Ability to travel, average 4 days a month.
Licensure as required by respective states.
Ability to analyze data, utilize sound judgment to draw conclusion and make supported decisions.
Authorized to work in the United States and must not require, now or in the future, VISA sponsorship for employment purposes.

Benefits

Comp & perks

26 PTO Days (Entry Level) + 12 Company Holidays = 38 Paid Days Off
7% 401(k) Company Match and additional Profit Sharing
Hybrid work environment
Numerous training and development opportunities to assist you in furthering your career
Healthcare and Wellness Programs
Opportunity to earn performance-based bonuses
College Loan Assistance Support Plan
Educational Assistance Program
Mentorship Program
Dress for Your Day Policy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

claims handlingcoverage analysislitigation strategynegotiationsubrogationloss reservesfile dispositioninvestigationcommercial auto claimsgeneral liability claims

Soft Skills

communicationjudgmentdecision makingstakeholder managementleadershipanalytical skillsproblem solvinginterpersonal skillsorganizational skillsnegotiation

Certifications

adjuster licensesBachelor's degree