Director, Inforce Administration
iA American Warranty Group
full-time
Posted on:
Location Type: Hybrid
Location: Waco • Texas • United States
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Job Level
About the role
- Provide strategic direction and oversight for the Client Experience, Claims, and Premium Accounting teams
- Ensure compliance with all company guidelines, regulatory requirements, and contractual obligations
- Lead, mentor, and develop department managers and staff
- Collaborate extensively with Sales, Actuarial, Reinsurance and Executive Teams
- Drive digital transformation and operational strategy for Inforce Operations
- Serve as the primary escalation point for complex or sensitive client issues
- Monitor and ensure the accuracy and timeliness of all financial and operational reporting
- Lead cross-functional projects and initiatives to support the inforce insurance business
Requirements
- Minimum of 10 years of progressive leadership in insurance operations
- Strong knowledge of Individual Insurance products, reinsurance processes, industry regulations, and best practices
- Ability to set direction, anticipate challenges, and drive operational improvements
- Demonstrates strong ability to foster high performance, accountability, and continuous improvement among managers and staff
- Responds well to industry changes, regulatory updates, and evolving business needs.
Benefits
- Flexible Health, Dental and Vision insurance
- 401(k) + company match
- PTO Plan
- employee and family assistance program
- ergonomic furniture program
- performance bonus
- Generous Paid Time Off Plan and Holidays
- Company-Paid Term Life, AD&D Insurance, Long and Short-Term Disability Insurance
- Company-Paid Health Advocate Benefit
- Wellness Allowance
- Employee Discount Program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
insurance operationsfinancial reportingoperational strategydigital transformationregulatory complianceclaims managementpremium accountingindividual insurance productsreinsurance processesoperational improvements
Soft Skills
leadershipmentoringcollaborationproblem-solvingaccountabilitycontinuous improvementstrategic directioncommunicationfostering high performanceanticipating challenges