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i4pro

Junior Business Analyst

i4pro

Business Analyst supporting clients in the insurance market with innovative technology solutions. Collaborating with internal teams to tackle client inquiries and ensure functional specifications are met.

Posted 6/12/2026full-timeRemote • 🇧🇷 BrazilJuniorWebsite

Tech Stack

Tools & technologies
SQL

About the role

Key responsibilities & impact
  • Respond to and follow up on client inquiries related to support/incidents.
  • Support validation of functional specifications prepared by the product team.
  • Receive support tickets, assess whether the client’s report is valid, correctly classify the ticket, reproduce or simulate the issue, and provide evidence so the development team can resolve it.
  • Guide and follow up with clients regarding package deliveries and procedures.
  • Receive complaints and non-conformities related to tickets and, in critical cases, notify the relationship/products team and your leadership.
  • Support the relationship team in client status meetings regarding support, when requested.

Requirements

What you’ll need
  • Technical high school diploma in technology or currently pursuing a university degree in technology or a related field.
  • Strong verbal and written communication skills.
  • Basic knowledge of programming logic.
  • Basic knowledge of SQL.
  • Knowledge of agile methodologies (a plus).
  • Technical English (a plus).

Benefits

Comp & perks
  • Meal allowance (meal voucher).
  • Food allowance (grocery voucher).
  • Bradesco medical plan.
  • Bradesco dental plan.
  • Wellhub and Totalpass (wellness/fitness benefits).
  • Transportation allowance.
  • Childcare assistance.
  • Profit-sharing and results-based bonus.
  • Life insurance.
  • Private pension plan.
  • Day off on your birthday.
  • Extended paternity leave.
  • Partnership with Creditas.

ATS Keywords

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Hard Skills & Tools
programming logicSQLagile methodologies
Soft Skills
verbal communicationwritten communication
Certifications
technical high school diplomauniversity degree in technology