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i4ce-connect

AI Implementation, Support Engineer

i4ce-connect

AI Implementation & Support Engineer at the forefront of the AI revolution. Leading technical integration and support for clients utilizing advanced AI capabilities.

Posted 4/29/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact
  • Lead technical integration for new clients, translating their business requirements into platform configurations.
  • Diagnose and resolve complex issues related to performance, integrations, and system configurations.
  • Act as the 'voice of the customer', identifying recurring bugs and suggesting feature enhancements.
  • Provide high-touch support for existing clients, utilising AI-guided tools to accelerate resolutions while maintaining a human, empathetic touch.
  • Translate technical concepts into business-friendly language for stakeholders.
  • Document and escalate critical bugs to engineering while managing customer expectations throughout the fix lifecycle.

Requirements

What you’ll need
  • 3+ years in a technical support, implementation, or solutions engineering role (SaaS experience preferred).
  • Experience working with AI/ML platforms or data-heavy enterprise software.
  • Familiarity with debugging tools (browser dev tools, log aggregators).
  • Ability to thrive in a fast-paced, 'build-as-you-go' environment.

Benefits

Comp & perks
  • This is a remote position. You’ll be at the forefront of the AI revolution, working with a product that is actively changing how businesses operate.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
technical integrationperformance diagnosissystem configurationbug identificationfeature enhancementAI-guided toolsdebugging toolsSaaS experienceAI/ML platformsdata-heavy enterprise software
Soft Skills
customer advocacyempathetic communicationstakeholder engagementexpectation managementproblem-solvingadaptabilitycollaborationdocumentationcritical thinkingfast-paced environment