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Senior - Principal Consultant, Service Management
i3Works LtdPrincipal Service Management Consultant at i3Works developing Service Management capabilities. Engaging stakeholders and solving client challenges using ITSM principles in a hybrid environment.
Tech Stack
Tools & technologiesITSM
About the role
Key responsibilities & impact- Build our Service Management capability, team and offering across our i3works business
- Apply ITSM principles to solve complex client challenges across a wide variety of environments
- Play an integral role within the Service Management team
- Work across a broad range of client engagements ranging from the creation and optimisation of individual ITIL processes through to designing complete service operating models, service wrappers and service management frameworks
- Engage with stakeholders to understand requirements and develop practical, achievable solutions
Requirements
What you’ll need- Previous consultancy experience in a similar role
- Experience delivering for Defence Sector, i.e. DE&S and Defence Digital
- Experience delivering in Central Government, i.e. Home Office, HMRC and DEFRA
- ITIL 4/5 qualified
- Demonstrable experience working within an ITSM environment using the ITIL framework
- Experience designing, implementing and improving ITSM processes, policies and governance
- Experience producing Service Design Packages, service wrappers, operating procedures and service documentation
- Demonstrable experience of involvement in Service Management governance
- Strong understanding of core ITIL practices including Incident Management, Problem Management, Change Enablement, Service Request Management and Continual Improvement
- Demonstrate an understanding of SIAM and multi-supplier service environments
- Experience working in complex environments to identify, analyse and solve Service Management challenges
- Ability to translate business and operational requirements into practical Service Management solutions
- Flexibility and agility, with the ability to deal with complexity and ambiguity
- Strong verbal and written communication capabilities with experience engaging stakeholders at all levels
- Strong relationship management skills with clients, suppliers, colleagues and users in pursuit of delivering high quality services
- Ability to facilitate workshops, gather requirements and develop service artefacts and recommendations
- Ability to work under pressure and demonstrate resilience to ensure solutions are delivered effectively with full understanding of costs, timescales and risks
- Ability to resolve issues quickly and efficiently
- The suitable candidate will need National Security Vetting (NSV) security clearance. They will, preferably, already hold NSV to a high or very high standard, but must be able, and willing, to achieve it.
Benefits
Comp & perks- Private healthcare/medical cover & Group life insurance
- Annual bonus scheme (dependent on personal and company performance)
- 25 days holiday plus bank holidays (increasing by 1 day per each calendar year, after your 3rd anniversary with the company – rising to a maximum of 30 days + bank holidays)
- Enhanced Reservist Leave – up to 10 days paid.
- Annual leave purchase scheme (up to 5 days per year)
- 5% company pension contribution
- £250.00 annual donation towards a charity or grassroots organisation of your choice
- Personal wellness benefit of £120.00 per month, access to unlimited 1-1 counselling support and a wealth of wellbeing and support resources
- Enhanced parental leave
- Electric car leasing salary sacrifice scheme
- Cycle to work scheme (save 25-39% on a bike and accessories)
- Paid qualifications for employees at all levels
- Internal Employee Networks, regular social events throughout the year and charity fundraising activities to get involved with if you wish.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ITIL FrameworkService Management ProcessesIncident ManagementProblem ManagementChange EnablementService Request ManagementContinual ImprovementService WrappersOperating ProceduresService Documentation
Soft Skills
Strong Verbal CommunicationStrong Written CommunicationRelationship ManagementWorkshop FacilitationResilience
Certifications
ITIL 4/5 CertificationNational Security Vetting (NSV)