Key Account Manager

i3 Verticals

Key Account Manager developing and improving relationships with clients for i3 Verticals. Engaging customers, providing product education, and ensuring client satisfaction through strategic collaboration.

Posted 5/20/2026full-timeRemote • Tennessee • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Building Relationships: Key Account Managers build and improve relationships with clients, key suppliers, and partners.
Client Engagement: The success of this role will be measured by improved engagement between i3V and the client through KPIs.
Client Satisfaction: They review company practices to ensure clients receive maximum satisfaction from their purchases.
Opportunity Identification: Key Account Managers identify potential opportunities and inform the sales team to follow up.
Product Education: Educating clients about the company’s products, services, and special offers is an essential part of their role.
Issue Resolution: They attend to client complaints and issues to facilitate prompt resolution of issues.
Improving Satisfaction: Conducting customer satisfaction surveys and other inquiries to create a baseline for recommending methods to enhance client satisfaction and engagement.
Collaboration: Working with internal departments to ensure the company meets clients’ expectations.
Salesforce.Com CRM System Usage: Active input of timely and accurate information into the Salesforce customer relationship management system.

Requirements

What you’ll need

Excellent communication skills
Problem-Solving
Collaboration
Analytical Skills
3+ yrs of experience in a role that requires sales, business development, product support or relationship management.
Education Required High School or better.

Benefits

Comp & perks

Equal Opportunity Employer

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

communication skillsproblem-solvingcollaborationanalytical skills