Support Manager

i3 Verticals

Manager overseeing two software support teams ensuring high-quality technical support. Collaborating with stakeholders to address issues and improve software performance in public sector operations.

Posted 5/12/2026full-timeTemple • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Oversee two software support teams, ensure high-quality technical support
Manage support operations and processes, develop strategies for efficiency
Monitor support metrics and KPIs, resolve complex technical issues
Collaborate with development and product teams to improve software performance
Provide reports on support activities and customer feedback to management
Develop and maintain support documentation and resources

Requirements

What you’ll need

Associate’s degree or equivalent professional experience
Strong leadership and team management skills
Proficiency in using support ticketing systems
Effective communication skills
Strong verbal and written communication skills

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

leadershipteam managementeffective communicationverbal communicationwritten communication

Certifications

Associate’s degree