Onbase & Azure Operations Engineer
i3 Verticals
full-time
Posted on:
Location Type: Remote
Location: Remote • Tennessee • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
AzureCloudDNSFirewallsSQL
About the role
- Serve as an infrastructure escalation point for the Cloud Support team, vetting or ruling out infrastructure in support of incoming support issues.
- Triage using Hyland Diagnostics Console, IIS logs, Windows Event Viewer, and Azure metrics; drive RCA and corrective actions.
- Raise and escalate incidents with the Azure Cloud team, Hyland, or Microsoft as needed
- Monitor and manage OnBase Windows services, scheduled tasks, and ingestion pipelines (e.g., DIP, SFTP transfers).
- Configure sites/app pools, bindings, and manage SSL/TLS cert lifecycle, preventing unexpected recycles.
- Act as an “Azure DBA” monitor query performance, blocking/latency; maintain indexes & statistics; coordinate backups, restores, and failover.
- Interpret CPU/memory/disk IO, storage latency, and network performance and use this to focus troubleshooting efforts
- Plan and execute OnBase client/server updates and Windows/SQL patches within tested maintenance windows and maintaining SLA
- Validate alignment of DB backups and blob/object storage; perform restores; document runbooks and DR exercises.
- Provide clear status, action plans, and post‑incident summaries to customers and internal stakeholders.
Requirements
- Hyland OnBase: Administration of core modules; use of Diagnostics Service/Console; workflow configuration; ingestion (DIP).
- Experience supporting Azure SQL, specifically Query performance troubleshooting, blocking analysis, index & statistics maintenance, DR
- Experience writing SQL Select queries and evaluating their execution plan
- Knowledge of Windows/IIS, web server basics, app pool tuning, bindings, certificates, and Windows services.
- Knowledge of Azure Virtual Machine configuration, Storage Accounts, Load Balancing, NSGs/Firewalls, Azure Monitor, Backup Vaults.
- Knowledge of DNS, TLS, VNet/subnets, cloud network troubleshooting
- Some knowledge of PowerShell and C# preferred
- Certifications (preferred): Hyland OCSA/Workflow Admin; Azure Administrator (AZ‑104) or Azure Database Administrator (DP‑300).
Benefits
- Equal Opportunity Employer
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SQLAzure SQLHyland OnBasePowerShellC#Windows servicesIISAzure Virtual MachineDNScloud network troubleshooting
Soft skills
communicationtroubleshootingincident managementproblem-solvingcustomer service
Certifications
Hyland OCSAHyland Workflow AdminAzure Administrator (AZ-104)Azure Database Administrator (DP-300)