i-Tech Support, Inc.

vCIO – Virtual Chief Information Officer

i-Tech Support, Inc.

full-time

Posted on:

Location Type: Office

Location: Orlando • Florida • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Job Level

Lead

About the role

  • The vCIO role is integral to the success of both clients and the MSP.
  • The vCIO works to understand each client’s business, technology use, and strategic goals to recommend solutions that enhance operational efficiency.
  • By collaborating with the Managed Services Team, the vCIO aligns client technologies with industry standards through benchmarking, technology roadmaps, and strategic budgeting.
  • This position requires balancing business acumen and technical expertise to optimize systems, reduce risk, and support growth.
  • The vCIO also plays a crucial role in client retention through consistent engagement, satisfaction management, and identifying opportunities for additional professional services.
  • Initiate and manage MSP client relationships through onboarding and ongoing engagements.
  • Establish and lead client steering committees and conduct Quarterly Business Review (QBR) meetings.
  • Create and present technology roadmaps and budgets aligned with business goals.
  • Follow established Business Alignment (BA) processes and ensure smooth inter-departmental coordination.
  • Use MSP tools for visibility, reporting, and management of client environments.
  • Improve service metrics like tickets per endpoint per month (TPE/M) and average resolution time.
  • Educate clients on cyber-risk management and implement strategies for protection.
  • Manage technology lifecycle to ensure systems remain current and efficient.
  • Advocate for appropriate upgrades and services, explaining needs and costs.
  • Maintain transparent communication with clients and internal teams.
  • Participate in meetings like Noise Abatement Process (NAP), Standards Committee, and Preflight Check-ins.
  • Promote company values and contribute to the organization’s culture.

Requirements

  • Bachelor’s degree or equivalent experience
  • Certifications or demonstrated expertise in technology
  • Understanding of ROI, P&L, TCO, and business models
  • Achievement of goals with strong client satisfaction and leadership
  • Strong business insight and communication
  • Expertise in relevant technologies with continuous learning
  • Efficient workflow and coordination
  • Prioritization and multitasking under deadlines
  • Deliver impactful technology alignment insights
Benefits
  • We offer comprehensive medical, dental, and vision insurance with competitive plan options
  • We provide basic life insurance and long-term disability for all our employees
  • 401k program with employer match to help you invest in your future
  • Paid parental leave to support you and your family
  • 22 paid days off (15 PTO + 7 National Holidays)
  • Company issued laptop
  • Company paid training as necessary
  • Opportunities for professional development and growth
  • Access to cutting-edge technology and resources

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technology roadmapsstrategic budgetingcyber-risk managementtechnology lifecycle managementservice metricsreportingclient environment managementbusiness alignment processesclient satisfaction managementmultitasking
Soft skills
business acumencommunicationleadershipclient engagementinter-departmental coordinationprioritizationcollaborationproblem-solvingrelationship managementcultural contribution
Certifications
Bachelor’s degreetechnology certifications