I'M GLOBALCITIZEN

Associate, Community, Customer Service & Rewards Operations Support

I'M GLOBALCITIZEN

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $28 - $30 per hour

Tech Stack

Cloud

About the role

  • Respond to member inquiries across platforms (e.g., Salesforce Service Cloud)
  • Monitor and respond to comments, messages, and interactions across Global Citizen’s social channels
  • Support ticket transfers and rewards fulfillment, verifying eligibility

Requirements

  • Native or near-native Japanese, with fluent English
  • Experience in community management and/or customer service
  • Familiarity with CRM or customer support tools (e.g., Salesforce or similar)
  • Experience with partnerships, outreach, or rewards programs is a plus
  • Strong understanding of Japanese culture and digital communities
Benefits
  • Must be authorized for employment in the United States
  • Equal opportunity employer
  • Prohibits discrimination
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
community managementcustomer servicecommunication