Associate, Community, Customer Service & Rewards Operations Support

I'M GLOBALCITIZEN

Customer Support Associate for Global Citizen handling member support in English and Japanese. Ensuring high-quality service and community engagement across global platforms.

Posted 4/17/2026full-timeNew York City • New York • 🇺🇸 United StatesJuniorMid-Level💰 $28 - $30 per hourWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Respond to member inquiries across platforms (e.g., Salesforce Service Cloud)
Monitor and respond to comments, messages, and interactions across Global Citizen’s social channels
Support ticket transfers and rewards fulfillment, verifying eligibility

Requirements

What you’ll need

Native or near-native Japanese, with fluent English
Experience in community management and/or customer service
Familiarity with CRM or customer support tools (e.g., Salesforce or similar)
Experience with partnerships, outreach, or rewards programs is a plus
Strong understanding of Japanese culture and digital communities

Benefits

Comp & perks

Must be authorized for employment in the United States
Equal opportunity employer
Prohibits discrimination

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

community managementcustomer servicecommunication