Hyundai Motor America

Bilingual Concierge Coordinator

Hyundai Motor America

full-time

Posted on:

Location Type: Office

Location: Markham • 🇨🇦 Canada

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Job Level

JuniorMid-Level

Tech Stack

Swift

About the role

  • Ensure every customer enjoys a seamless acquisition and ownership journey, marked by attentiveness and bespoke service at every touchpoint.
  • Respond promptly and professionally to all inbound communications, including phone, email, and SMS—demonstrating a refined and courteous approach.
  • Identify, report, and monitor high-risk cases, collaborating closely with the Genesis Field team to deliver thoughtful solutions.
  • Exercise sound judgment in assessing and approving goodwill gestures for guests and distributors, ensuring each decision aligns with Genesis’ premium standards.
  • Proactively seek opportunities to surprise and delight guests through personalized messages or thoughtful gifts, reinforcing the brand’s commitment to memorable experiences.
  • Provide timely and insightful reports on guest interactions, highlighting trends and anomalies to inform continuous improvement.
  • Foster trust and collaboration with Genesis Distributors, Experience Managers, and Ownership Managers, cultivating a unified approach to guest satisfaction.
  • Monitor and engage with guest reviews across Genesis Motors Canada’s digital platforms, upholding the brand’s reputation for excellence.
  • Maintain comprehensive knowledge of all sales programs, marketing initiatives, product offerings, and aftersales services to provide authoritative guidance.
  • Build and nurture relationships with internal Genesis departments and Hyundai partners to facilitate swift and effective guest resolutions.
  • Work synergistically with the Guest Experience, Field Operations and broader Genesis team, contributing ideas that elevate the overall guest experience.
  • Demonstrate initiative by proposing enhancements that advance Genesis’ reputation for exceptional guest experience.

Requirements

  • Completion of an undergraduate degree/post-secondary diploma …or an equivalent combination of experience and education
  • 2+ years of relevant experience in same or similar function
  • Excellent oral and written communication skills and a professional telephone manners are required.
  • Excellent analytical and problem-solving skills
  • Analytical thinking skills are required to ensure that there is the highest level of accuracy in data mining and reporting
  • Self-motivated with strong time management skills
  • Process Driven
  • Strong organizational skills
  • Fully Bilingual (English/French) is a requirement.
  • Excellent interpersonal and relationship-building skills
  • Proficiency in MS Office
  • Customer Service experience in a luxury retail environment is an asset
Benefits
  • Award Winning Work Culture
  • Health Benefits Start Day One
  • Car Leasing Program
  • Flexible start times
  • RRSP Matching
  • Maternity and Parental Leave Top-Up
  • Career Development and Mentoring Program
  • Tuition Reimbursement Support

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data miningreportinganalytical thinkingproblem-solvingcustomer service
Soft skills
communication skillsinterpersonal skillsrelationship-buildingtime managementorganizational skillsself-motivatedprocess driven
Certifications
undergraduate degreepost-secondary diploma