Manager

• Lead North America Quality Center Electrical team to improve overall quality, customer perception, and stabilize new vehicle system and feature deployments.
• Work with North America affiliates to review arising field concerns and make strategic plan for issue containment.
• Setup group’s goals & objectives aligning with the corporate direction and facilitate the accomplishment of all objectives.
• Develop and manage the group’s strategies, plans, human resources and budgets.
• Mentor direct reports.
• Support Hyundai Motor Group(HMG) on investigations by managing affiliate’s support, manpower, and investigation findings.
• Lead projects related to Electrical quality with pre/post product launch, service repair accuracy and vendor quality.
• Monitor quality trends and coordinate various quality improvement activities to reduce warranty cost and improve overall quality of HMG brand.
• Publish weekly work plan and team’s activity report to keep track and manage Electrical team’s KPIs.
• Prepare and present executive summary to upper management.
• Maintain alignment with Korean coordinators to effectively exchange necessary information with the headquarters.
• Review & monitor external database related to safety & product feedbacks.
• Perform administrative tasks such as purchase orders, vacation requests, travel requests, and performance evaluations.
• Report quality issues with accurate testing & duplication conditions for the proper countermeasure development.
• Plan and manage efforts to enhance the capabilities of team engineers.
• Manage performance administrative functions such as purchasing / vacation / travel requests and performance review.
• Knowledge of problem-solving methodologies required– Six Sigma, Shainin, or etc.
• Report team’s performance, task progress, current challenges and potential solutions to EL/INFO Sr. Manager.

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