Product Information Manager – Aftersales
Hyster-Yale Materials Handling
full-time
Posted on:
Location Type: Hybrid
Location: Greenville • North Carolina • United States
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About the role
- Serve as the subject matter expert (SME) for PIM, the parts shopping experience, and supporting systems and applications
- Stay current on road-mapped Product Information Manager (PIM) system features, functionality, and terminology, and manage updates to ensure the PIM system remains accurate and up to date
- Work with a core functional team to ideate and develop new eCommerce features and functionality
- Own PIM content for all brand parts and design OE parts go-to-market strategies, including attributes to encourage upselling and cross-selling of parts solutions
- Design workflows and roles within PIM to digitalize key commercial aftermarket processes
- Manage all PIM content, including product descriptions, use-case studies, and performance comparison strategies to support brand differentiation
- Collaborate with eCommerce Operations, IT, and other functions to leverage systems, applications, and data to enhance the customer experience
- Establish and maintain harmonized Product Information Management processes across the global HYMH organization
- Develop and monitor quality KPIs for product information, including completion rules, status reports, and daily health checks
- Partner with IT to review integration and implementation of data feeds, manage data governance, and ensure smooth system administration
Requirements
- B.S. in Marketing or related field preferred
- Without a degree: 5+ years in marketing, aftermarket, parts sales, project management, business analysis, or related experience
- With a 4-year degree: 3+ years in marketing, aftermarket, parts sales, project management, business analysis, or related experience
- With an MBA: 2–3 years in marketing, aftermarket, parts sales, project management, business analysis, or related experience
- Strong knowledge of marketing and promotional strategies
- Desired knowledge of a PIM and eCommerce platform
- Experience in marketing, master data management, eCommerce, or related fields
- Proficiency in market analysis
- Skilled in Microsoft Office Suite
- Strong project management and organizational skills
- Proven written and oral communication skills
- Ability to work cross-functionally and build alignment across teams
- Experience creating go-to-market product strategies and upsell/cross-sell opportunities
- Ability to develop and maintain data governance processes
Benefits
- competitive pay
- tuition reimbursement
- supportive work environment
- hybrid work option
- opportunities for growth and development
- paid time off
- medical, dental, vision, and life insurance
- employer-sponsored profit sharing
- 401(k)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Product Information Management (PIM)eCommercemarket analysisdata governanceproject managementmarketing strategiesupsellingcross-sellingcontent managementperformance comparison
Soft Skills
communication skillsorganizational skillscross-functional collaborationalignment buildingideationworkflow designteam collaborationstrategic thinkingproblem-solvingattention to detail
Certifications
B.S. in MarketingMBA