IT Support Specialist, L1
Hyremote
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
CloudDNS
About the role
- Provide IT support through voice and chat channels
- Troubleshoot and resolve issues related to Helpdesk/Troubleshooting, Active Directory (AD), and Domain Name Systems (DNS)
- Manage Windows Servers and utilize ConnectWise or other ticketing systems
- Handle user creation/termination and application installations
- Set up printers and resolve internet down issues
- Configure and troubleshoot Office 365 and Office suite applications
- Handle VIP ticket requests and priority user support
- Recover and restore files (both locally and in cloud-based systems)
- Troubleshoot RDP login and connectivity issues
- Respond to single user compromised email accounts
- Set up drive mapping and access to network resources
- Troubleshoot QuickBooks-related issues
- Respond to and troubleshoot site-wide Wi-Fi and network outages
Requirements
- Minimum 2 years of hands-on IT support experience
- Solid understanding of core IT systems including Windows Servers, Active Directory, DNS, Office 365, and networking fundamentals
- Ability to diagnose and resolve a wide range of issues — from file recovery and RDP to email compromises and VIP support
- Strong attention to detail, especially when working with user access, drive mapping, and data recovery tasks
- Comfortable supporting VIPs and priority users with urgency, professionalism, and clear communication
Benefits
- 100% work-from-home flexibility
- Preset salary growth & weekly salary payments
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT supporttroubleshootingActive DirectoryDomain Name SystemWindows ServerOffice 365file recoveryRDPnetworkingQuickBooks
Soft skills
attention to detailprofessionalismclear communicationurgencyuser support