VP of Customer Success

HYPR | The Identity Assurance Company

VP of Customer Success at HYPR focusing on customer retention and revenue growth across customer engagements. Collaborating with cross-functional teams to ensure a seamless customer experience and drive successful deployments.

Posted 7/10/2026full-timeRemote • 🇺🇸 United StatesLead💰 $225,000 - $250,000 per yearWebsite

About the role

Key responsibilities & impact

Set the overall vision and strategic plan for the Customer Success organization, focusing on driving successful post-sales deployments, customer retention, and customer support
Evaluate opportunities for revenue expansion (seat licenses, product add-ons/cross-sells and other value adds) together with sales team
Work collaboratively with cross-functional teams (Customer Support, Product, Engineering) to resolve internal bottlenecks, identify customer-driven product requests, and deliver daily results to customers
Drive efficiencies in implementation and onboarding to ensure a seamless customer experience
Measure customer satisfaction and implement a plan to respond to feedback and increase reference ability
Grow product adoption through successful onboarding and training initiatives
Be the voice of the customer! Ensure that we can share customer case studies and use cases both externally and internally

Requirements

What you’ll need

10+ years experience in leading customer-facing organizations
Ability to manage influence through persuasion, negotiation, and consensus building
Combined background of pre and post-sales experience
Strong empathy for customers and passion for revenue and growth
Deep understanding of value drivers in recurring revenue business models
Analytical and process-oriented mindset
Demonstrated desire for continuous learning and improvement
Enthusiastic and creative leader with the ability to inspire others
Excellent communication and presentation skills

Benefits

Comp & perks

Competitive compensation including salary and equity with significant growth potential
Comprehensive benefits package including Medical/Dental/Vision, FSA/HSA, 401k, & more
Generous equipment budget and a customized workstation to ensure success
Stable position in a rapidly growing sector of identity security
Mission-driven culture focused on impactful and cutting-edge work

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer Retention StrategiesOnboarding ProcessesRevenue Expansion TechniquesAnalytical MindsetProcess Improvement

Soft Skills

PersuasionNegotiationConsensus BuildingEmpathyCreative Leadership