Hypoport SE

Customer Service Representative, Real Estate Financing — Berlin

Hypoport SE

full-time

Posted on:

Location Type: Hybrid

Location: Berlin • Germany

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • First point of contact for support and service inquiries related to our digital financing platform
  • Support Sparkassen (savings banks) and distribution partners with technical and product-related questions — in a clear, structured and solution-oriented manner
  • Guide new partners through technical onboarding
  • Close collaboration with Sales, Product Management and IT to continuously improve customer experiences
  • Communication mainly digital — via email, phone and video calls
  • Identify optimization potential and actively contribute ideas to further develop our support and service processes
  • Contribute to building and strengthening long-term, trust-based customer relationships

Requirements

  • Completed vocational training in banking (Bankkaufmann/-frau) or an equivalent qualification
  • Initial practical experience with mortgage financing or real estate financing
  • Certification under § 34i GewO is advantageous but not required
  • Interest in digital platforms, technical contexts and modern FinTech solutions
  • Strong communication skills, service orientation and an empathetic manner
  • Structured, independent working style and quick grasp of new topics
  • Confident use of MS Office; ideally some experience with CRM systems
  • Knowledge of the Sparkassen-Finanzgruppe or experience in a platform or software environment
Benefits
  • 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
mortgage financingreal estate financingdigital platformsFinTech solutions
Soft Skills
communication skillsservice orientationempathetic mannerstructured working styleindependent working stylequick grasp of new topics
Certifications
Bankkaufmann/-frau§ 34i GewO