Account Manager – Customer Success
Hypersonix Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Build strong relationships with customers and own the full customer lifecycle, including onboarding, value realization, engagement strategies, expansion, and renewals.
- Drive product adoption and engagement by collaborating with clients and strategizing to meet their specific goals.
- Analyze client use cases and provide best practice recommendations to optimize product usage, adoption, and return on investment (ROI).
- Analyze customer engagement metrics and use them to communicate value, trends, and opportunities with key stakeholders.
- Deliver program demos, provide insightful technical answers, and recommend creative ways to get the most out of the platform.
- Partner with customer stakeholders to develop custom engagement initiatives that drive user adoption and support the unique needs.
- Work closely with the Onboarding Team to ensure a smooth and seamless transition to live status for our clients.
- Efficiently manage a high volume of inbound customer requests, coordinate internal resources, and proactively anticipate business needs.
- Share product development suggestions and communicate user feedback to internal teams based on client insights.
- Identify potential challenges and conduct proactive client meetings to enhance customer loyalty and align with business goals.
- Monitor and report on the progress of all deliverables and projects, ensuring deadlines are met and client success is achieved.
Requirements
- 5+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organization.
- B.Tech, or equivalent; 5+ years of experience; or a combination of experience and education, required.
- Bachelor's Degree Mandatory.
- Have prior technical experience In BA/DA role.
- Creative problem solver with a determination to succeed.
- Highly articulate, ability to communicate effectively both when speaking and writing.
- Self-starter with the ability to take initiative and operate independently in a fast-paced environment with minimal direction or oversight.
- Comfortable collaborating with different teams (product, sales, marketing, etc.).
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer SuccessClient ServicesSaaSBADAproduct adoptioncustomer engagement metricsprogram demostechnical answersROI
Soft skills
relationship buildingcreative problem solvingeffective communicationself-starterinitiativeindependencecollaborationstrategizinganticipating business needscustomer loyalty
Certifications
Bachelor's DegreeB.Tech