Hypersonix Inc.

Senior Technical Customer Success Manager

Hypersonix Inc.

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Senior

Tech Stack

AWSAzureCloudGoogle Cloud PlatformPythonSQLTableau

About the role

  • Senior Technical Customer Success Manager (CSM) role focused on ensuring successful adoption and value realization of SaaS solutions. Client-facing role acting as primary technical point of contact. Drive product adoption through onboarding, training, and ongoing support. Collaborate with product, engineering, and data teams to deliver tailored solutions. Analyze customer data and usage trends to identify opportunities and risks. Build dashboards or reports for customers using internal tools or integrations. Lead business reviews, share insights, and communicate value delivered. Support customers in configuring rules, data integrations, and troubleshooting issues. Drive renewal and expansion by ensuring customer satisfaction and delivering measurable outcomes.

Requirements

  • 7+ years of experience in a Customer Success, Technical Account Management, or Solution Consulting role in a SaaS or software product company. Strong SQL skills and working experience with Python or R . Experience with dashboarding tools such as Tableau, Power BI, Looker, or similar. Understanding of data pipelines, APIs, and data modeling . Excellent communication and stakeholder management skills. Proven track record of managing mid to large enterprise clients . Experience in eCommerce, retail, or consumer-facing businesses is highly desirable. Ability to translate technical details into business context and vice versa. Bachelor’s or Master’s degree in Computer Science, Analytics, Engineering, or related field.