Project Manager

Project Manager driving customer success and managing customer projects end-to-end at hx, building relationships in insurance tech.

Posted 5/15/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $117,000 - $143,000 per yearWebsite

Key responsibilities & impact

Own customer projects end-to-end, managing timelines, stakeholders, risks, and outcomes, while acting as the primary point of contact and building strong, trusted relationships.
Support customers in going live with hx Renew quickly and effectively, balancing pace with quality and ensuring delivery drives meaningful outcomes.
Create and maintain clear, real-time views of project progress, including milestones, dependencies, risks, and status, surfacing issues early and keeping both customers and internal teams aligned.
Define, use, and continuously improve core project management artefacts (e.g. plans, RAID logs, governance rhythms, handovers) so delivery is consistent, high-quality, and easy to follow.
Apply AI and automation to improve how projects are run, from summarising workshops and generating updates to identifying risks and improving visibility across delivery.
Translate customer needs into clear actions for Model Development, Technology, and Customer Engineering, ensuring alignment across teams and smooth execution.
Contribute to improving how we deliver as a function, refining processes, templates, and ways of working to make delivery more scalable and effective over time.

What you’ll need

Delivered or contributed to projects in SaaS, technology, financial services, or consulting environments
Worked directly with stakeholders and adapted communication across technical and non-technical audiences
Demonstrated project management fundamentals (planning, risk/issue tracking, stakeholder communication)
Taken initiative to improve a process, tool, or way of working and seen it through to adoption
Shown curiosity around tools or AI, and explored how they can improve how you work
Operated effectively in environments with some ambiguity, balancing independence with knowing when to ask for support

Comp & perks

$6,000 training and conference budget for individual and group development.
Full medical, dental, and vision package to fit your needs.
Mental health support via Spring Health and Rula.
Access to One Medical.
Flexible vacation policy - take time when you need it.
Pet discount plans, retirement plan (401K), and discount programs available to employees.
Top-spec equipment (laptop, screens, adjustable desks, etc.).
Regular remote and in-person hackathons, lunch and learns, socials, and game nights.
Team breakfasts and lunches, snacks, drinks fridge, and a fun office at The Ministry.
Exceptional opportunities for personal development and growth as we build something remarkable together.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementrisk trackingstakeholder communicationprocess improvementAI applicationautomationSaaStechnologyfinancial servicesconsulting

Soft Skills

relationship buildingadaptabilityinitiativecuriosityindependencecommunicationproblem-solvingcollaborationalignmentdelivery focus