hyperexponential

Enterprise Customer Success Manager

hyperexponential

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • 🇺🇸 United States

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Salary

💰 $135,000 - $150,000 per year

Job Level

Mid-LevelSenior

About the role

  • Act as a strategic partner to enterprise customers, guiding them to achieve measurable value and long-term success through effective adoption of the hx platform.
  • Drive customer value and platform adoption by ensuring accounts realise strategic outcomes and actively leverage core product capabilities.
  • Maintain and grow account health by executing proactive renewals, detecting risks early, and identifying opportunities for expansion.
  • Deliver high-impact engagements (e.g., QBRs, workshops, value assessments) that showcase deep customer understanding and elevate the hx brand.
  • Capture and structure feedback from enterprise customers, translating insights into actionable product and operational improvements.
  • Champion cross-functional collaboration by partnering with Sales, Product, Delivery, and BVC to ensure smooth delivery, resolve issues, and align on customer success strategies.

Requirements

  • Successfully managed and grown complex enterprise accounts, driving measurable customer value and high adoption of SaaS or technology platforms.
  • Delivered proactive renewal strategies and identified expansion opportunities, resulting in strong net revenue retention (NRR) across large accounts.
  • Led high-quality customer engagements (e.g., QBRs, workshops) that demonstrated strategic insight and strengthened client relationships.
  • Captured and communicated structured customer feedback, influencing product or operational enhancements.
  • Collaborated effectively with cross-functional teams (Sales, Product, Delivery, BVC) to align on customer outcomes and resolve challenges.
  • Demonstrated resilience, adaptability, and a proactive approach in fast-paced, ambiguous environments, consistently prioritising actions for maximum impact.
Benefits
  • $6000 training and conference budget for individual and group development.
  • Full medical, dental, vision package to fit your needs
  • Mental health support via Spring Health and Rula
  • Access to One Medical
  • Flexible vacation policy; work hard and take time when you need it
  • Pet discount plans, retirement plan (401K), and discount programs available to employees
  • Top-spec equipment (laptop, screens, adjustable desks, etc.).
  • Regular remote and in-person hackathons, lunch and learns, socials, and game nights.
  • Team breakfasts and lunches, snacks, drinks fridge, and a fun office at our WeWork office space.
  • Exceptional opportunities for personal development and growth as we build something remarkable together.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SaaStechnology platformsrenewal strategiescustomer engagementcustomer feedbackoperational enhancementsaccount managementnet revenue retentionstrategic outcomesproduct capabilities
Soft skills
strategic partnershipcustomer understandingcross-functional collaborationresilienceadaptabilityproactive approachcommunicationrelationship buildingproblem-solvingprioritization