HYPEBEAST

Customer Care Consultant, 6-month contract

HYPEBEAST

contract

Posted on:

Location Type: Remote

Location: Taiwan

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About the role

  • Provide exceptional service across multi-channels for all customer communications.
  • Handle cases with a high level of professionalism and customer centric mindset.
  • Actively manage customer service related documents for internal tracking and cross team awareness.
  • Maintain a high level of service awareness at all times.
  • Work cross-functionally with other e-commerce departments.
  • Support reporting manager with ad-hoc tasks and duties.

Requirements

  • Degree, High Diploma or Associate Degree holder.
  • Experience in customer service or related fields is highly preferred. Experience in the e-commerce industry will be a plus.
  • Fluent in Chinese and English for both spoken and written communication.
  • Experience with CRM, Case Management, Live Chat, AI tools is preferred.
  • Excellent interpersonal and communication skills, and the ability to build rapport with customers and relationship management.
  • Possess a proactive solutions mindset; organized and detail oriented with strong time management skills.
  • Ability to multi-task and troubleshoot.
  • Proficient in basic administrative office suite software e.g. MS Office, Google Drive.
  • Available to work during the weekend, busy periods and/or public holidays.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicecase managementlive chatAI toolsadministrative office suite softwareMS OfficeGoogle Drive
Soft Skills
interpersonal skillscommunication skillsrelationship managementproactive solutions mindsetorganizational skillsdetail orientedtime managementmulti-taskingtroubleshooting
Certifications
DegreeHigh DiplomaAssociate Degree