Hypatos

Customer Success Manager

• Building and nurturing strong relationships with clients, acting as their primary point of contact
• Collaborating with clients to understand their business goals, challenges, and aligning our solutions to their needs
• Designing and implementing tailored success plans to drive client adoption, expansion, and retention
• Proactively identifying upsell and cross-sell opportunities to promote the growth of our customer accounts
• Developing and documenting scalable processes, best practices, and playbooks for the CSM team
• Monitoring customer health and engagement metrics, taking proactive steps to mitigate any potential risks
• Conducting regular business reviews with clients to showcase their ROI and addressing areas of improvement
• Coordinating internal cross-functional teams to ensure timely issue resolution and service delivery
• Serving as the voice of the customer, providing feedback to the product and marketing teams for continuous improvement
• Keeping abreast of industry trends and best practices in customer success to drive innovation within the team

Customer Success Manager, EMEA