Customer Success Manager

• Build and manage strong relationships with assigned partners acting as their advocate within the organization.
• Drive partner enablement by coordinating product training, sales resources, and marketing tools to improve adoption and sales readiness.
• Collaborate with partner sales and partner marketing to support joint business plans, demand generation activities, and revenue goals.
• Monitor partner performance against KPIs (pipeline growth, certifications, customer satisfaction, renewal rates).
• Provide guidance on go-to-market execution, technical enablement, and customer lifecycle best practices.
• Serve as the central point of escalation for partner-related issues ensuring quick resolution and positive experience.
• Gather partner feedback to inform product support and program improvements.
• Mentor, coach, train, and provide feedback to other team members; may provide feedback to leadership on technical abilities of team.

Partner Success Manager

Customer Success Manager

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Mid Market Customer Success Manager