Senior Global Human Resources Advisor
Hyland
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Serve as a trusted point of contact for employees and managers across multiple countries via a global ticketing system
- Triage incoming tickets assess complexity and prioritize resolution in alignment with SLAs and KPIs.
- Coach leaders on performance and talent management compensation engagement and team development to drive accountability and growth.
- Interpret and apply HR policies in alignment with Hyland’s values culture and global compliance standards along with country-specific laws / regulations.
- Partner with HRBPs and COEs to bring consistency to global initiatives while adapting for local market needs.
- Manage employee relations cases through our global case management system with objectivity and speed.
- Conduct investigations document findings and make recommendations that balance risk fairness and business impact.
- Partner with Legal HRBPs and regional leaders to ensure compliance with local labor laws.
- Coordinate end-to-end operational logistics for talent transformation programs and workforce transitions.
- Champion Hyland’s organizational values and evolving “high-performance global tech” culture helping employees and leaders understand and embody it.
Requirements
- Bachelor's degree in human resources Business or related field.
- 7+ years HR experience
- Experience supporting employees and leaders across multiple countries or regions.
- Strong Understanding of local employment practices and labor laws.
- Proven track record managing employee relations cases with sound judgment and confidentiality.
- Experience in fast-paced tech SaaS or digital business.
- Experience working within a ticketing system and meeting defined SLAs/KPIs.
- Fluent in English and local language(s) in country/region where you reside.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
employee relationsperformance managementtalent managementcase managementinvestigationslocal employment practiceslabor lawsSaaSticketing systemSLAs
Soft skills
coachingcommunicationobjectivityjudgmentconfidentialityadaptabilityaccountabilityteam developmentrisk managementcultural awareness
Certifications
Bachelor's degree in human resourcesBachelor's degree in Business