Hydrobuilder Holdings

Account Executive

• Serve as main point of contact for new and existing clients through building and maintaining strong, long-term relationships.
• Obsesses over quality of long-term customer experience and relationships.
• Develop and implement strategic account plans to drive overall sales and margins by exceeding sales targets regularly, capturing the complete wallet share of client, and pushing them towards preferred brands and solutions.
• Ensure high levels of customer satisfaction by understanding client needs, resolving issues promptly, being active in on-site customer service interactions and providing excellent service.
• Identify and pursue opportunities for upselling and cross-selling within key accounts across different internal teams (SSR, tech services, national support team, operations, procurement, and inventory teams)
• Conduct market research and analyze data to understand client industries, competitive landscapes, and market trends.
• Negotiate sales and payment terms to maximize profits while ensuring reliable payment terms.
• Monitor and achieve key performance indicators (KPIs) and sales targets.
• Manages, develops, and grows a client relationship by exhibiting a thorough knowledge of the industry, the customers business needs, product capabilities, and objectives.
• Keeps customers informed of market trends and associated product offerings as well as new solutions and products.
• Work closely with our national sales and support team.
• Mastery of the EES CRM utilization and follow up engagement.
• Participates in ongoing training and workshops and attends networking events to develop and maintain an understanding of industry trends, product knowledge, and network.
• The CAE is expected to have extensive and in-depth knowledge in every product and solution category.
• Develops and onboards each lead and customer by having a robust understanding of their business footprint, business model, business needs, financial status, influence in their geography as well as pricing and services offered by competition.

Commercial Account Executive