Helpdesk Technician

Hydra Host

Helpdesk Technician providing IT support for Hydra Host's GPU compute marketplace. Resolving common issues and assisting with IT requests in a remote-first environment.

Posted 5/13/2026full-timeRemote • Florida • 🇺🇸 United StatesJuniorMid-Level💰 $40,000 - $50,000 per yearWebsite

Tech Stack

Tools & technologies

CloudServiceNow

About the role

Key responsibilities & impact

Respond to and resolve Tier 1 helpdesk tickets via the ticketing system (SharePoint / Power Automate/Clickup)
Provide support for Microsoft 365 account issues including password resets, MFA setup, and license assignments
Assist with onboarding and offboarding tasks including account provisioning in Entra ID and Microsoft 365
Support device enrollment and basic configuration in Microsoft Intune
Troubleshoot common connectivity, email, and application access issues
Escalate unresolved or complex issues to senior engineers with proper documentation
Maintain and update internal IT knowledge base articles and runbooks
Assist with vendor or guest account management in Microsoft Entra ID
Follow SOC 2-aligned change management and ticketing procedures
Perform routine checks and basic maintenance tasks as assigned

Requirements

What you’ll need

0–2 years of experience in a helpdesk, IT support, or desktop support role
Familiarity with Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive)
Basic understanding of Active Directory / Entra ID user management
Ability to follow documented procedures and escalation paths
Strong written and verbal communication skills
Comfortable working in a remote-first, cloud-first environment
CompTIA A+, or similar entry-level certification
Exposure to Microsoft Intune or endpoint management concepts
Experience with a ticketing system (ServiceNow, Jira, Freshdesk, or similar)
Basic understanding of security hygiene practices (MFA, least privilege, phishing awareness)
Familiarity with Cloudflare or Zero Trust networking concepts

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Hydra Host Website LinkedIn All Job Openings 11 - 50 employees 🔧 Hardware 🏢 Enterprise 🤖 Artificial Intelligence 💰 $10M Seed Round on 2022-04 Hardware
Enterprise
Artificial Intelligence Hydra Host is a provider of high-performance computing solutions, offering dedicated bare metal GPU server access optimized for AI and HPC workloads. Their platform allows users to access and rent top-tier GPUs globally, providing unparalleled performance, security, and customization. Hydra Host's infrastructure includes a marketplace, known as Brokkr, that offers a wide array of GPU configurations and solutions tailored for mission-critical applications such as AI, big data, and machine learning. Through their robust, secure, and scalable solutions, Hydra Host ensures customers enjoy full control over their server environments, with options for scalability and future-readiness. The company's offerings are trusted by leading firms seeking efficient and innovative computing solutions. Helpdesk Technician 🔥 1 minute ago 🐊 Florida – Remote 💵 $40k - $50k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 💻 IT Support 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Respond to and resolve Tier 1 helpdesk tickets via the ticketing system (SharePoint / Power Automate/Clickup)
Provide support for Microsoft 365 account issues including password resets, MFA setup, and license assignments
Assist with onboarding and offboarding tasks including account provisioning in Entra ID and Microsoft 365
Support device enrollment and basic configuration in Microsoft Intune
Troubleshoot common connectivity, email, and application access issues
Escalate unresolved or complex issues to senior engineers with proper documentation
Maintain and update internal IT knowledge base articles and runbooks
Assist with vendor or guest account management in Microsoft Entra ID
Follow SOC 2-aligned change management and ticketing procedures
Perform routine checks and basic maintenance tasks as assigned 🎯 Requirements
0–2 years of experience in a helpdesk, IT support, or desktop support role
Familiarity with Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive)
Basic understanding of Active Directory / Entra ID user management
Ability to follow documented procedures and escalation paths
Strong written and verbal communication skills
Comfortable working in a remote-first, cloud-first environment
CompTIA A+, or similar entry-level certification
Exposure to Microsoft Intune or endpoint management concepts
Experience with a ticketing system (ServiceNow, Jira, Freshdesk, or similar)
Basic understanding of security hygiene practices (MFA, least privilege, phishing awareness)
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ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Microsoft 365Active DirectoryEntra IDMicrosoft Intuneticketing systemMFAsecurity hygieneendpoint managementtroubleshootingaccount provisioning

Soft Skills

communicationdocumentationescalationfollowing proceduresremote workproblem-solvingcustomer serviceteam collaborationadaptabilityattention to detail

Certifications

CompTIA A+