Customer Service Associate

HYDAC Group

Customer Service Associate managing OEM and distribution client relationships at HYDAC. Focusing on customer demand, order management, and operational support in a remote environment.

Posted 5/22/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

ERPSFDC

About the role

Key responsibilities & impact

Acting as the primary operational point of contact for assigned customers, ensuring accuracy, consistency, and follow-through
Turning customer demand into clear, actionable requirements for Sales, Production, and Supply Chain
Managing orders end to end—from entry through delivery—using ERP and CRM systems
Staying ahead of potential issues related to capacity, lead times, or shifting demand and addressing them early
Keeping internal teams aligned so customers receive exactly what they need, when they need it
Communicating clearly and confidently with customers around status, changes, and expectations
Using Excel, reporting tools, and AI-enabled workflows to identify trends and improve how work gets done
Maintaining clean data, solid documentation, and real visibility into customer activity

Requirements

What you’ll need

Experience That Helps
Supporting OEM or distribution customers
Strong working knowledge of SAP
Experience with Salesforce.com and/or Microsoft Dynamics
Exposure to Lean, Continuous Improvement, or Six Sigma environments
Bachelor’s degree preferred
High School diploma or GED required; equivalent experience considered
Reliable high-speed internet required for hybrid or remote work

Benefits

Comp & perks

comprehensive medical/dental/vision plan
paid holidays
PTO
401k with company matching
FSA account
short term disability and life insurance
pet insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ERP systemsCRM systemsExcelreporting toolsSAPSalesforce.comMicrosoft DynamicsLeanContinuous ImprovementSix Sigma

Soft Skills

communicationproblem-solvingcustomer serviceteam alignmentattention to detailadaptabilityorganizational skillsproactive approachanalytical thinkingcollaboration