HYDAC Group

Customer Support

• Acting as the primary operational point of contact for assigned customers, ensuring accuracy, consistency, and follow-through
• Turning customer demand into clear, actionable requirements for Sales, Production, and Supply Chain
• Managing orders end to end—from entry through delivery—using ERP and CRM systems
• Staying ahead of potential issues related to capacity, lead times, or shifting demand and addressing them early
• Keeping internal teams aligned so customers receive exactly what they need, when they need it
• Communicating clearly and confidently with customers around status, changes, and expectations
• Using Excel, reporting tools, and AI-enabled workflows to identify trends and improve how work gets done
• Maintaining clean data, solid documentation, and real visibility into customer activity

Customer Service Associate