Product Manager, Customer Data Platform

Hyatt

Product Manager for Customer Data Platform at Hyatt Hotels Corporation. Collaborating cross-functionally to lead product lifecycle and enhance customer insights.

Posted 7/30/2026full-timeRemote • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $115,000 - $125,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing the end-to-end product lifecycle of Customer Data Platforms, including strategy, roadmap, and feature definition, while ensuring compliance with policies and business SLAs. Strong ability to collaborate with cross-functional teams and stakeholders to drive product adoption and enhance customer experience.

Highest-signal resume keywords

Product ManagementCustomer Data Platform ExperienceAgile MethodologyData GovernanceStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product Lifecycle ManagementFeature DefinitionBacklog ManagementData Quality MonitoringTest Plan Development

Soft Skills

Communication SkillsOrganizational SkillsPresentation SkillsCustomer Empathy

Tools & Technologies

Business Intelligence ToolsData Infrastructure

Industry Keywords

Enterprise SoftwareConsumer Software1st Party DataCustomer ProfilesAgile Environment

About the role

Key responsibilities & impact

Work in cross-functional and agile product pods alongside Data Engineers, Data Stewards, Data Scientists, Machine Learning Engineers, other Product Managers, and executives to improve the experience of guests and customers worldwide
Own and manage the end-to-end product lifecycle of the Customer Data Platform, including strategy, roadmap, feature definition, and delivery
Lead the planning, scoping, and prioritization of projects to achieve all of our goals and outcomes
Gather requirements, determine features and their priority, write product specs, refine feedback, help write test plans, manage the backlog, and ship products quickly
Ensure data quality definition, monitoring, alerts and recourse is built into roadmap plans and engineering requirements of each data initiative/product
Ensure new data or product requirements are in compliance with Hyatt policies and/or corresponding contracts before being passed to engineers
Define and ensure products meet business SLAs
Represent the team with partners and senior company leaders to align resources and prioritization
Promote enterprise-wide adoption of the Customer Data Platform
Educate teams on the Customer Data Platform and use cases
Foster an environment that enables the Customer Data Platform to grow and advance quickly while maintaining a high standard for quality

Requirements

What you’ll need

4+ years of experience as a Product Manager with a record of successfully managing, building or launching enterprise or consumer software, applications or business intelligence tools
2+ years of experience working with Customer Data Platforms utilizing 1st party data to create customer profiles and building audiences
Proven experience working in an agile environment
Proven experience shipping products
Knowledge of modern data Infrastructure, data governance and related processes
Proven ability to navigate difficult situations with competing stakeholder needs and across multiple audiences (individual contributors, managers, executives)
Experience with customer empathy and experience shaping product direction and execution based on customer needs
Excellent organization, communication, and presentation skills

Benefits

Comp & perks

Annual allotment of free hotel stays at Hyatt hotels globally
Flexible work schedule
Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
Paid Time Off, Medical, Dental, Vision, 401K with company match