Hyatt

Senior Manager, Performance Optimization

Hyatt

full-time

Posted on:

Location Type: Hybrid

Location: Chicago • Illinois • 🇺🇸 United States

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Salary

💰 $108,800 - $145,000 per year

Job Level

Senior

About the role

  • Driving financial and operational performance across the Americas Classic and Luxury portfolio
  • Building, refining, and maintaining advanced financial and operational models to evaluate hotel performance across the Americas portfolio
  • Analyzing large and complex datasets to identify performance gaps, risks, and opportunities at both the portfolio and individual property level
  • Translating findings into clear, actionable insights for leadership, field teams, and property teams
  • Partnering with divisional stakeholders in finance, commercial, and operations to prioritize key focus hotels and strategic initiatives
  • Developing structured opportunity action plans, ensuring alignment with broader Americas strategic goals
  • Monitoring execution of plans and driving accountability across stakeholders to ensure measurable results
  • Serving as a liaison between corporate, regional, and property teams to ensure operational consistency and financial performance improvements
  • Creating and leading processes that establish accountability for results at both the property and divisional level
  • Providing tools, reporting, and frameworks to help teams “self-optimize” and sustain performance gains
  • Partnering with cross-functional Performance Optimization colleagues to share insights, align methodologies, and ensure consistency in approach across regions
  • Contributing to the development of global best practices and tools that can be adapted for use within the Americas

Requirements

  • 7+ years of experience in same field, industry, or other equivalent business/ function role
  • Must be proficient and comfortable with technology
  • Strong financial systems experience including Hyperion/Essbase and Excel advanced proficiency are critical
  • Strong PC skills with working knowledge of Word and Powerpoint
  • Embodies agile behaviors - a set of attitudes and actions that promote adaptability, collaboration, and continuous improvement
  • Ability to interact effectively with people of diverse backgrounds
  • Service-oriented with professional presentation skills and effective training ability
  • A self-starter, able to find balance in working independently and within various teams
  • Ability to prioritize multiple deadlines both in short and near-term
  • Clear and concise written and verbal communication skills with various stakeholders
  • Strong analytical skills
  • Ability to travel as required on a regional basis (15-25%)
Benefits
  • Annual allotment of free hotel stays at Hyatt hotels globally
  • Flexible work schedule
  • Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
  • A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
  • Paid Time Off, Medical, Dental, Vision, 401K with company match

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
financial modelingdata analysisperformance optimizationExcel advanced proficiencyHyperionEssbasereportingaction plan developmentaccountability frameworksagile methodologies
Soft skills
adaptabilitycollaborationcontinuous improvementinterpersonal skillsservice orientationpresentation skillstraining abilityself-startertime managementcommunication skills