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Customer Service Folio Agent – Part-Time
HyattPart-Time Folio Agent at Hyatt Shared Service Center assisting guests with folio and invoice requests. Join a supportive culture with growth opportunities and flexible work schedule.
About the role
Key responsibilities & impact- Identify customer information and requests
- Research and locate needed information using available databases and resources
- Respond to requests from Hyatt guests regarding invoice and folio requests
- Forward inquiries to appropriate department when applicable
- Resolve all guest inquiries with professionalism and courtesy
Requirements
What you’ll need- High school diploma or equivalent
- 1-3 years of customer service experience
- Intermediate level of computer and office application proficiency
- Ability to communicate effectively in written or verbal form to a variety of audiences
Benefits
Comp & perks- Health and welfare programs
- Retirement savings plan
- Educational assistance
- Employee stock purchase program
- 6 free room nights for full-time associates after 90 days
- Wellness reimbursement
- Community involvement opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
computer proficiencyoffice application proficiency
Soft Skills
customer servicecommunicationprofessionalismcourtesy
Certifications
high school diplomaequivalent